Director of Housing and Customer Services

Adecco; City Of London; On-site; GBP 95,000; Full time

Job summary

An inclusive housing organization in London is seeking a Director of Housing and Customer Services to shape a customer-first strategy and enhance housing services. The ideal candidate will have a proven background in supported housing leadership, deep sector knowledge, and a commitment to delivering impactful services. This role offers a competitive salary of circa £95K and the chance to lead in a transformative environment.

Qualifications

• Strong track record in supported housing leadership.
• Deep understanding of the regulatory and operational landscape.
• Strategic and values-led leadership.

Responsibilities

• Shape and deliver a customer-first housing strategy.
• Lead tenancy, income, and landlord services focused on quality.
• Drive improvement through data, insight, and feedback.

Skills

Supported housing leadership

Customer-first strategy

Regulatory understanding

Data-driven improvement

Collaboration and learning culture

Job description

Overview

Director of Housing and Customer Services

Location: London (Cally Yard, Kings Cross)

Salary: Circa 95K

At Look Ahead, we believe everyone deserves the opportunity to live safely, independently, and with dignity. As Director of Housing and Customer Services, you'll play a key role in shaping how we deliver on that belief across our housing portfolio. This is a pivotal leadership role, responsible for ensuring our housing and customer services are inclusive, responsive, and of the highest quality. You'll lead a broad remit that includes tenancy and income management, landlord and agency services, and customer experience. Your work will help ensure the customer voice is embedded in everything we do.

Responsibilities

• Shaping and delivering a customer-first housing strategy
• Leading tenancy, income, and landlord services with a focus on quality and compliance
• Embedding customer voice and co-production across service design and delivery
• Driving continuous improvement through data, insight, and feedback
• Representing Look Ahead externally and influencing sector-wide conversations
• Supporting a culture of learning, collaboration, and high performance

What we're looking for / Qualifications

We’re particularly keen to hear from candidates with a strong track record in supported housing leadership, and a deep understanding of the regulatory and operational landscape.

We’re looking for a strategic and values-led leader who brings deep sector knowledge and a passion for delivering services that make a real difference.

Why join Look Ahead?

This is your opportunity to:

• Lead a high-impact portfolio at a time of transformation and growth
• Be part of an inclusive, mission-driven organisation
• Work alongside a collaborative executive team that values transparency and learning

Application

If you're ready to lead with purpose and help shape the future of housing and customer services at Look Ahead, we'd love to hear from you.

For more information and to apply, contact our recruitment partner at Adecco: Annie Regan-Tighe

Closing date - Sunday 5th October (midnight)