Director of Digital Operations

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading healthcare provider in Greater Manchester is seeking a Director for Digital Operations to oversee digital transformation initiatives. The successful candidate will manage technical strategy, ensure cybersecurity compliance, and improve service user experience. This role is crucial for driving digital convergence and enhancing patient services across the organization.

Benefits

Competitive benefits package

Flexible working opportunities

Generous annual leave allowance

Qualifications

• Experience in managing digital transformation programs across healthcare settings.
• Proven leadership skills in digital operations and IT security.
• Ability to enhance service quality and performance.

Responsibilities

• Deputise operationally for the CDIO.
• Develop and deliver the technical strategy for the Trust.
• Improve performance and reliability of digital service technologies.

Skills

Digital transformation management

Technical strategy development

Leadership in digital services

Cybersecurity compliance

Customer experience enhancement

Job description

Overview

The Director for Digital Operations will play a significant role in managing elements of the process and building a positive culture around a new single team. Reporting to the Chief Digital and Information Officer, you will play a central role in delivering our ambitious digital transformation programmes across the organisation and work across Greater Manchester to drive digital convergence and improved patient care and services. You will be part of the NCA's Senior Digital Leadership Team and be accountable for leading technical strategy and operational performance and standards across Infrastructure, Networks, Service Desk, End user Support and Cyber Security. You will work with colleagues across our Application Portfolio in support of the Electronic Patient Record Programme. This is a role with true scale, influence and purpose. You will act as the operational deputy for the CDIO at trust, regional and national level as needed, and support the CDIO in leading the provision of an efficient, effective and high quality professional and well-co-ordinated digital service capable of meeting all statutory, regulatory and NHS requirements, ensuring alignment with the activity of the organisation.

Duties

• Deputise operationally for the CDIO
• Work with the CDIO to deliver the digital strategy
• Establish and deliver exceptional levels of customer (digital service user) experience and service responsiveness, with a focus on purpose and the need to maximise service user productivity and effectiveness
• Improve performance, availability, reliability, and security of service under-pinning technologies (Hosting & Data Centres, Compute, Storage, Networking, End User Computing)
• Provide visible leadership to the digital and information teams, deputising for the CDIO as required, and ensuring teams within their remit deliver on strategic, operational and regulatory objectives
• Develop and deliver the technical strategy for the Trust in conjunction with the Head of Enterprise Architecture, including systems and security architecture, integration, cyber-security posture, effective management, reporting, accountability and compliance for all aspects of Cyber & IT Security including compliance with law and guidance, and resolution of Cyber & IT security risks and law issues

About the Organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

Values and Inclusion

We are committed to delivering inclusive, accessible care and value individuality, aiming to build a workforce that reflects the communities we serve. Applications are welcome from individuals of all backgrounds, identities and beliefs. We also warmly welcome interest from serving and ex-personnel and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met. If you require any reasonable adjustments to the application process, please contact [email protected]

Benefits and How We Work

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you achieve more personal downtime and a better work-life balance.

Additional Information

Vacancies may close early if sufficient applications are received, or if an internal redeployee has been identified. For fixed-term roles, current NHS staff will be considered for secondments, while fixed-term contracts will be offered to external (non-NHS) applicants. The NCA does not accept unsolicited CVs from agencies. For more information about the advertised role, the main job duties/responsibilities, and the Candidate Information Pack, please refer to the supporting documents and the Careers website: https://careers.northerncarealliance.nhs.uk