Director of Delivery - Workforce (MIAA)

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 91,000 - 106,000; Full time

Job summary

A leading healthcare organization in Liverpool seeks a Director of Delivery – Workforce to drive the growth of consultancy services. The ideal candidate will have a master's level qualification and a CIPD qualification, with substantial experience in a complex healthcare environment and proven people leadership skills. This permanent role offers hybrid working and involves shaping strategic direction while managing client relationships.

Benefits

Flexible working arrangements

Commitment to equality and diversity

Qualifications

• Experience leading teams and managing projects in a healthcare setting.
• CIPD qualified or equivalent with postgraduate qualifications.
• Ability to present challenges to Boards and influence decisions.

Responsibilities

• Contribute to strategic direction and identify consulting assignments.
• Build client relationships and scope consulting projects.
• Monitor project budgets and assure client satisfaction.
• Recruit and manage a flexible talent pool of associates.

Skills

People leadership

Business development

Client relationship management

Presentation skills

Education

Business qualification to master's level

CIPD qualification

Job description

Director of Delivery - Workforce (MIAA)

Band: 8d - Grade: Band 8d
Main area: Audit

Contract: Permanent, Hybrid working – the postholder will travel to clients/office as and when required to meet the service needs of the organisation.

Hours: Full time (37.5 hours per week, Monday to Friday). Flexible working.

Job ref: 287-MIAA-11-25

Department: LUH – 1 General Staffing (AFC posts)
Site: MIAA Liverpool
Town: Liverpool
Salary: £91,342 – £105,337 per annum (Yearly)

Closing date: 04/12/2025 23:59

Job Overview

The purpose of this role is to support the Managing Director by actively contributing to the growth of the commercial arm of MIAA, i.e. ‘MIAA Solutions’, through developing an expanded portfolio of solutions and consultancy-based services to deliver future business sustainability and growth aligned to the workforce transformation portfolio. The post holder will help develop and shape the overall corporate strategy for the organisation, alongside providing detailed input to the Solutions Business unit plan.

Key responsibilities include leading the resourcing and coordination of the delivery of the Solutions services for clients to maximise synergy of expertise, delivering to defined standards of quality and within budget to meet revenue targets agreed with the Executive Team.

We are looking for a motivated, experienced, and highly skilled professional (CIPD qualified or equivalent) with evidence of sustained postgraduate qualification, multi-functional experience (PQE) and Continuous Professional Development. Experience of dealing with challenge when presenting to Boards and Sub-Committees for the purpose of advice and influence, beyond conveying facts and evidence is essential.

People leadership experience is required, and ideally a business qualification to master's level. A full and mature understanding of and interest in business development and the ability to create successful teams is expected.

Key Responsibilities

• Contribute to the overall strategic direction of MIAA by thinking through the organisational business model and identifying ‘at scale’ (>100 days) consulting assignments that will compete with large accountancy firms.
• Undertake background research and develop ideas for broader client offerings to create sustainable income streams and extend the organisation's reach and profile across the public sector.
• Build relationships with prospective clients to gather intelligence and identify opportunities to scope, price and bid for consulting projects that deliver against income and profitability targets.
• Act as the primary point of contact for clients and project consultants, identify and brief project team members, monitor performance against budget, timescales and quality, and assure programme outputs to ensure client satisfaction.
• Monitor the diverse budgets created for project/programme assignments to ensure profit targets are understood and met and payments are appropriately authorised.
• Work alongside the Director of Delivery – Finance & Corporate Performance and Healthcare Transformation to develop project methodologies, costing models, performance frameworks and other tools to increase the organisation's professional service credentials.
• Recruit, draw up contracts for and maintain regular communication with a range of MIAA Associates, cultivating a flexible talent pool to compete successfully with major suppliers of consultancy services to the public sector.
• Build collaborations with other organisations (e.g. the consultancy arm of CIPFA/CIPD) to compete for commercial opportunities.
• Design and deliver high-level presentations to large groups of staff on complex issues to embed solutions to problems.
• Work with the Executive Directors to recruit and develop the expanding network of MIAA associates, ensuring the right specialist resource is available to meet developing opportunities.

Person Specification

Qualifications

• Business qualification to masters level
• Professional CIPD qualification

Experience

• Experience presenting challenges to Boards and Board Committees to provide advice and influence.
• People leadership experience.
• Significant experience of successful delivery in a large, complex healthcare environment.

Additional Information

We pride ourselves in promoting equality and valuing diversity. The Trust is committed to promoting equality and diversity; we value the contributions of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from groups currently under-represented in the workforce: black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Post holders will be expected to work sustainably and will have opportunities for flexible working arrangements from day one.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close vacancies if we have received a sufficient number of applications.