Director of Customer Experience & Growth (Manufacturing)

SJS Recruitment; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment firm seeks a Director of Customer Service to inspire and lead teams towards excellence. This pivotal role involves driving customer experience, sales order processing, quality management, and logistics operations. The ideal candidate will have a strong background in change management and experience in high-volume consumer product environments. If you are ready to take the step to Director level, this opportunity promises an exciting journey of growth and innovation in a dynamic sector.

Qualifications

• Proven track record of leading teams through change.
• Experience in high volume manufacturing or logistics.
• Ability to define and execute strategies effectively.

Responsibilities

• Lead customer and consumer experience teams across various functions.
• Set and execute strategies that enhance customer experience.
• Drive product training, quality management, and logistics operations.

Skills

Change management

Leadership

Customer service experience

Sales order processing

Logistics and supply chain experience

Job description

A leading recruitment firm seeks a Director of Customer Service to inspire and lead teams towards excellence. This pivotal role involves driving customer experience, sales order processing, quality management, and logistics operations. The ideal candidate will have a strong background in change management and experience in high-volume consumer product environments. If you are ready to take the step to Director level, this opportunity promises an exciting journey of growth and innovation in a dynamic sector.