Director, Medical Evaluation & Case Processing Oversight

CSL Plasma; Wigan; On-site; GBP 60,000 - 85,000; Full time

Job summary

A global biotherapeutics company based in Wigan is seeking an experienced pharmacovigilance manager to oversee case processing within the global pharmacovigilance database. The role requires a minimum of 10 years of experience in Clinical Trials and Post-marketing Pharmacovigilance, with at least 5 years in a managerial capacity. Candidates should have a solid understanding of regulatory guidelines and successful track records in managing medicinal evaluations. This is an opportunity to contribute meaningfully to patient safety and therapeutic innovation.

Benefits

Comprehensive benefits

Inclusive workplace culture

Opportunities for career development

Qualifications

• Minimum of 10 years of Clinical Trial and Post-marketing Pharmacovigilance experience.
• 5 years of managerial/leadership experience is required.
• Proficient knowledge of global and local regulatory rules and regulations.

Responsibilities

• Oversee case management processes in pharmacovigilance.
• Ensure vendor compliance with regulatory guidelines.
• Lead departmental planning and resource allocation.

Skills

Clinical Trial experience

Post-marketing Pharmacovigilance experience

Managerial experience

Knowledge of global regulatory rules

Education

BS/BA, RN, Pharmacist, or similar

Job description

CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, we’re building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide.

You will oversee all areas of single case processing in the global pharmacovigilance database from all sources. This includes ensuring that the vendor performs case processing in accordance with regulatory guidelines, PV agreements, and the Company's SOPs, as well as responding to specific questions or queries about cases. This role develops standards and processes, with a focus on global compliance and process optimization. Oversees Medical Evaluators responsible for medical review of ICSR.

Key Responsibilities

• Oversight of Case Management Processes activities
• Oversight of Medical Evaluator role which completes medical review of the following ICSR cases:
  • All serious cases from all sources
  • Non-serious cases from company-sponsored clinical study, if required
  • Legal ICSR (serious and non-serious)
  • Reportable cases of combination products with device issue(s) / malfunction (serious and non-serious)
• Non-serious ICSR processed by Case Managers and reviewed for correct seriousness on an aggregate basis by Medical Evaluator
• Medical review includes:
  • Review of seriousness, listedness and causality assessments
  • Review of event terms and MedDRA coding
  • Review of narrative for medical accuracy and consistency
  • Assessment of the need for Quality Investigations
  • Generation of medical follow up queries / Targeted Questionnaires
• Drive department-wide planning: resource, budget, and org. strategy
• Own case management dashboards and governance scorecards
• Prepare for internal and external inspections including coordination of creation of presentations
• Lead transformation initiatives (e.g., vendor transitions, digital tools)
• Monitor regulatory trends and represent PV case management in global initiatives
• Coordinate departmental leadership meetings and communication
• Pilot innovations (e.g., RPA, AI triage, tech integration)
• Align with Clinical, QA, Regulatory, and Safety Science functions
• Coordinate creation and update of SOPs
• Retain product and process knowledge

Skills and Education Required

• Minimum of 10 years of Clinical Trial and Post-marketing Pharmacovigilance (PV) experience with 5 years of managerial/leadership experience
• Global pharmacovigilance database knowledge is required along with proficient knowledge of global and local regulatory rules and regulations

Qualifications and Education Required

• BS/BA, RN, Pharmacist, or similar

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.