Director, Group, Meetings & Events – HWS UK & Ireland

Hilton Worldwide, Inc.; Watford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hospitality company in the UK is seeking a Director for Group, Meetings & Events to lead strategic initiatives and manage a sales team. The role involves developing GM&E strategies, building relationships with clients, and driving innovation in services. Candidates should have strong leadership and negotiation skills, with experience in events sales. A collaborative mindset and proficiency in tools such as Microsoft Office and Salesforce are essential. The position offers an opportunity to impact the company's presence in the hospitality industry.

Qualifications

• Relevant experience in Group, Meetings & Events sales or related field.
• Proven track record in people management.
• Strong understanding of contracting processes.

Responsibilities

• Develop and execute GM&E strategy for UK & Ireland.
• Build and maintain strong relationships with agency partners.
• Lead and inspire a sales team to exceed performance targets.
• Drive innovation in GM&E offerings to meet customer needs.
• Ensure exceptional customer engagement through proactive communication.

Skills

Leadership

Communication

Negotiation

Relationship-building

Team Management

Customer Focus

Collaboration

Market Insight

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Salesforce

Job description

Job Description – Director, Group, Meetings & Events – HWS UK & Ireland (EUR015QP)

Job Number: EUR015QP

Work Location: Hilton – Regional Headquarters – Europe; Maple Court, Central Park, Reeds Crescent, Watford, WD24 4QQ

We are looking for a strategic leader to drive Hilton’s Group, Meetings & Events (GM&E) strategy across the UK & Ireland, focusing on intermediary agencies and group direct segments. The role requires driving revenue, fostering strong customer relationships, and ensuring Hilton remains an innovative leader in the meetings and events space.

What will I be doing?

• Strategic Leadership: Develop and execute the GM&E strategy for UK & Ireland across intermediary agencies and group direct channels. Monitor market trends and adapt strategies to maintain Hilton’s competitive edge.
• Stakeholder Engagement: Build and maintain strong relationships with agency partners and corporate group direct clients, and partner with internal teams to deliver seamless contracting processes and master service agreements.
• Team Management: Lead, coach, and inspire a sales team to achieve and exceed performance targets, fostering a culture of accountability, collaboration, and innovation.
• Innovation & Market Insight: Drive innovation in GM&E offerings to meet evolving customer needs and stay informed on industry trends, technology advancements, and competitor activity.
• Customer Focus: Ensure exceptional customer engagement and satisfaction through proactive communication and tailored solutions, leveraging insights to strengthen Hilton’s position as a trusted partner.

What are we looking for?

• Relevant experience in Group, Meetings & Events sales or related field.
• Proven track record in people management.
• Strong understanding of contracting processes and master service agreements.
• Excellent communication, negotiation and relationship‑building skills.
• Ability to thrive in a fast‑paced, dynamic environment.
• Highly collaborative mindset to add value internally and externally.
• Proficient in Microsoft Outlook, Word, Excel, and Salesforce.
• Strong negotiation skills to maximize value.
• Ability to travel up to 20%.
• Knowledge of international markets.

Proven success working in a matrix organization.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands, with the vision “to fill the earth with the light and warmth of hospitality” uniting us to create remarkable experiences worldwide. Our amazing Team Members are at the heart of it all!