Digital Training & Delivery Manager

Compass Group UK; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading support services organization is seeking a Digital Training & Delivery Manager to create and deliver impactful digital learning solutions. This role involves collaborating with various teams to enhance user experience across the UK. The ideal candidate has a passion for digital learning, strong communication skills, and proficiency in relevant technologies. Additionally, the role requires frequent travel across the UK, including overnight stays, to engage with stakeholders and support implementations.

Qualifications

• Passion for digital learning and training delivery.
• Confidence working independently and collaboratively.
• Strong working knowledge of networking fundamentals.

Responsibilities

• Lead the design and delivery of digital learning solutions.
• Build relationships with clients and internal teams.
• Support software development through data gathering.

Skills

Digital learning

Excellent communication skills

Problem-solving

User experience

Customer-first mindset

Tools

Windows operating systems

Microsoft Office

Helpdesk and ticketing systems

Job description

Digital Training & Delivery Manager

Design. Build. Deliver. Transform Digital Learning.

Location: Mobile (UK-wide travel)

Sector: Support Services - Compass One

Reporting to: Head of Digital Delivery & Implementation

The Opportunity

Are you passionate about creating exceptional digital learning experiences that genuinely make a difference? Do you thrive at the intersection of design, technology, and delivery?

We’re looking for a Digital Training & Delivery Manager to lead the design, development, and delivery of engaging, high‑quality digital learning solutions that build capability, confidence, and consistency across Compass One.

This is a highly visible, hands‑on role where you’ll shape how our people learn—bringing digital solutions to life, supporting new implementations, and delivering impactful training both face‑to‑face and virtually.

What You’ll Be Doing

Design & Digital Learning Excellence

• Lead the end‑to‑end design, development, and delivery of engaging digital learning solutions.
• Create scalable, user‑focused training that aligns with business goals and drives real adoption.
• Develop clear, compelling training materials, documentation, and system guidance.

Strategic Collaboration & Leadership

• Partner with business stakeholders, IT teams, and Compass operational teams to support the rollout and training of Compass Digital solutions.
• Work closely with Growth teams to contribute to solution design and provide accurate, value‑driven costings.
• Support mobilisation and implementation teams for new business wins and system deployments.

Innovation, Technology & Delivery

• Support delivery of the Digital Technology Team programme alongside Implementation and Technology teams.
• Help shape industry‑focused digital solutions across equipment, site support, and training initiatives.
• Support software development and mobilisation through data gathering, system mapping, and deployment support.

Quality, Risk & Operational Support

• Assist with data collection and documentation to support system and process improvements.
• Provide system administration and on‑site software support to keep operations running smoothly.
• Diagnose and resolve technical issues with confidence and clarity.

Stakeholder & Client Engagement

• Build strong relationships with clients, suppliers, and internal teams.
• Conduct regular site visits to support training, systems adoption, and mobilisation activity.
• Act as a trusted digital learning partner to Contract Managers, Operational Directors, and Support Services teams.

What You’ll Bring

• A passion for digital learning, training delivery, and user experience.
• Excellent communication skills—you can engage a room or a virtual audience with ease.
• Strong problem‑solving skills and a sharp eye for detail.
• A customer‑first mindset with experience in customer‑facing environments.
• Confidence working independently in a mobile role, as well as collaboratively across teams.
• Proven ability to diagnose and resolve technical or system‑related issues.
• Strong working knowledge of:
  • Windows operating systems
  • Microsoft Office and common business applications
  • Networking fundamentals and basic troubleshooting
  • Helpdesk and ticketing systems

You’ll also need:

• A full UK driving licence
• Flexibility to travel across the UK, including frequent overnight stays

Who You’ll Work With

• Compass IT system users and colleagues
• Sales and retention teams
• Clients and third‑party suppliers
• Managing Directors, Operational Directors, Contract Managers, and Support Services teams

Why Join Us?

This is more than a training role—it’s a chance to shape the future of digital learning across a national organisation. You’ll have real influence, variety, and the opportunity to see your work land, scale, and succeed in the real world.

If you love designing meaningful learning, delivering with energy, and seeing technology make a difference—we’d love to hear from you.