Digital Trading Support Analyst | 12-month FTC

Hiscox Inc.; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance company in Colchester is seeking a Support Analyst to join their Digital Trading Team. The role involves supporting UAT delivery, managing customer issues, and contributing to process improvements. Ideal candidates will be recent graduates with strong communication and analytical skills, and a customer service background. The company values diversity and offers flexible working arrangements.

Benefits

Flexible working

Diversity and inclusion culture

Development and training opportunities

Qualifications

• Excellent verbal and written communication skills.
• Analytical approach to work with a focus on root cause analysis.
• Ability to prioritise and organise workload effectively.

Responsibilities

• Support UAT delivery with effective project testing.
• Handle end-to-end management of customer issues.
• Regularly review and identify opportunities for process improvement.

Skills

Communication skills

Analytical thinking

Customer service experience

Multitasking abilities

Education

Recent graduate

Job description

About the role

Job Type: Fixed Term. Build a brilliant future with Hiscox.

About Hiscox UK. Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

About the Digital Trading Team. The UK Digital Trading team is leading our broker Digital Trading strategy which is defining our product, technology, distribution and service requirements. Central to the team is delivery and ownership of products on various IT platforms. This is an exciting opportunity to join the Digital Trading Team as a Support Analyst to deliver our roadmap across various IT platforms.

What you will be doing

Support the UAT delivery with effective testing of projects and small changes to ensure the successful delivery of our roadmap. Handle end‑to‑end management of broker and internal customer issues, including general queries, system defects, and test and communicate when fixes have been released. Communicate with internal and external stakeholders on system queries; setting expectations, keeping everyone updated in a timely manner and escalating if needed. Investigate the root cause of issues raised by users. Support with broker system demonstrations, providing system and technical training to a variety of different stakeholders. Complete user requests where they are standard repeatable tasks. Maintain user guides, updating them to reflect frequently raised issues or training requirements. Regularly review and identify opportunities to improve our Digital Trading processes. Support our Digital Trading Analysts with analysis and optimisation tasks.

Must Haves

• Recent graduate, who is looking for a role with training and development within Insurance and technology.
• Excellent verbal and written communication skills, possessing the confidence to build strong relationships with stakeholders at all levels internally and externally.
• Analytical approach to work; able to ask the right questions to get to the root cause of issues or to ensure requirements and rationale are well understood.
• Enthusiastic, hardworking, and driven individual with a focus on providing the best possible service.
• Ability to prioritise and organise workload to meet tight deadlines, using analysis and data to support decision making.
• Ability to work independently and take ownership of a task from start to finish.
• Customer service experience.
• Ability to multitask and produce work with a sense of urgency, working to timescales.

Nice to Have

• Collaboration with third‑party software houses.
• Conducting system user acceptance testing (UAT).
• Experience within the insurance industry.
• Strong analytical skills in the insurance sector.
• Implementation of system integration projects.

Benefits

Diversity and flexible working at Hiscox. We care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture. We also understand that working life doesn’t always have to be “nine to five”, and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role. Work with amazing people and be part of a unique culture.