Digital Ticketing Officer

Hampshire County Council; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in the UK seeks a Digital Ticketing Officer to enhance the efficiency of school transport. In this role, you will monitor digital bus pass data, collaborate to optimise transport routes, and respond to customer queries. Ideal candidates should possess GCSEs in English and Maths, have excellent analytical and IT skills, particularly with Microsoft Office, and the capacity to manage multiple priorities. This role offers opportunities for professional development and access to a comprehensive benefits package.

Benefits

Access to Health Assured's Employee Assistance Programme

Generous annual leave entitlement

Occupational sick pay

Local Government Pension Scheme

Qualifications

• GCSEs in English and Maths (grades A–C or 9–4) or equivalent.
• Practical experience with administrative systems and procedures.
• Experience in transport logistics and customer-focused environments.
• Strong ability to interpret complex data and identify trends.
• Excellent skills in various data management software.

Responsibilities

• Monitor and analyse digital bus pass utilisation data for cost-saving opportunities.
• Collaborate with teams to optimise routes and implement savings.
• Respond to customer queries regarding digital bus passes.
• Support initiatives to reduce unnecessary vehicle use.

Skills

Analytical skills

Excellent IT skills

Organisational skills

Communication skills

Interpersonal skills

Education

GCSEs in English and Maths (grades A–C or 9–4) or equivalent

Tools

Microsoft Office

Job description

Early applications are encouraged as we may close the advert ahead of the stated closing date.

Joining our Commissioning Team as a Digital Ticketing Officer, you'll play a key role in improving the efficiency and sustainability of our school transport routes. With over 6,000 students expected to use digital bus passes daily by September 2026, this is an exciting time to help drive digital transformation in school transport.

What you’ll do:

• Monitor and analyse digital bus pass utilisation data and data from other relevant tools to identify potential cost‑saving opportunities.
• Collaborate with and make recommendations to Commissioning and Contracts teams to optimise routes and implement approved savings opportunities.
• Oversee and respond to customer queries related to digital bus passes, including parents, schools, and operators.
• Support sustainability initiatives by reducing unnecessary vehicle use.

What we’re looking for:

• GCSEs in English and Maths (grades A–C or 9–4) or equivalent.
• Practical experience using and managing administrative systems and procedures.
• Previous experience in transport logistics and a customer‑focused environment.
• Strong analytical skills with the ability to interpret complex data and identify trends.
• Excellent IT skills with experience of using a variety of software for data management and reporting, including Microsoft Office.
• Excellent organisational skills and ability to resiliently manage multiple priorities under pressure.
• Strong communication and interpersonal skills to work with diverse stakeholders at varying levels.
• Ability to work independently and collaboratively across teams.

Why join us:

• Be part of a forward‑thinking team driving digital transformation in school transport.
• Opportunity to make a tangible impact on efficiency and sustainability.
• Work in a supportive environment that values collaboration and innovation.
• Opportunities for professional development and career progression.
• Access to Health Assured’s comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information by visiting our website.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Digital Transport Solutions Officer, School Transport Data & Digital Officer, Digital Mobility Coordinator, Digital Ticketing & Customer Support Officer, School Transport Innovation Officer, Digital Access & Transport Analyst, Smart Transport Solutions Officer, Digital Bus Pass Operations Officer.