Digital Systems Technician

Wigan and Leigh Hospice; United Kingdom; On-site; GBP 31,000 - 34,000; Full time

Job summary

A charitable health organization in the UK is seeking a Digital Systems Technician to provide essential support across digital systems and IT infrastructure. The ideal candidate will have a Computer Science degree or equivalent experience in IT support. Responsibilities include resolving technical issues, maintaining hardware and software, and assisting with system upgrades. This role offers a salary between £31,049 and £33,298 per annum, with a 37-hour workweek.

Benefits

35 days annual leave

Salary sacrifice pension scheme

Free car parking

Subsidised lunches

Qualifications

• Strong problem-solving skills required.
• Proven experience in IT support essential.
• Understanding of Data Protection standards needed.

Responsibilities

• Provide support across digital systems and IT infrastructure.
• Resolve complex technical issues swiftly.
• Assist with system upgrades and digital transformation.

Skills

Problem-solving skills

Experience in IT support

Familiarity with SQL

Education

Computer Science degree or equivalent

Tools

Microsoft Office 365

Sophos

Job description

Overview

Role: Digital Systems Technician

Hours: 37 hours per week

Contract: Permanent

Salary: £31,049 - £33,298 per annum

Closing date: 24/09/2025

Interview: 02/10/2025

Wigan & Leigh Hospice is a wonderful place to work. Our staff are our greatest asset providing the very highest standard of care. All our teams are part of the Hospice team: working together to make the Hospice the best it can be. We have achieved Outstanding in the last CQC inspection. Our values: Compassion, Accessibility, Respect, Excellence, are at the heart of everything we do.

Benefits

• A warm and welcoming working environment
• 35 days annual leave inclusive of bank holidays, increasing with length of service
• Salary sacrifice pension scheme
• Free car parking
• Subsidised lunches
• Cycle to Work Scheme
• Shopping, leisure and holiday discounts
• On demand GP
• Westfield Health - Health Cash Plan
• Life Assurance
• A range of Wellbeing initiatives

The available role

As a Digital Systems Technician you will play a key role providing essential support across the organisation’s digital systems and IT infrastructure. You will resolve complex technical issues, maintain hardware and software, and assist with system upgrades and digital transformation projects. Working closely with colleagues, you will ensure a secure, stable, and efficient IT environment, supporting staff and volunteers to confidently use digital tools, while helping the organisation maximise technology benefits and maintain compliance with data protection and cybersecurity policies.

The successful candidate will have

• A Computer Science degree or equivalent qualification, or substantial practical experience in IT support and systems administration
• Proven experience supporting digital systems, IT infrastructure, hardware, software, and peripherals in a multidisciplinary environment
• Strong problem-solving skills with the ability to diagnose and resolve complex technical issues swiftly under time constraints
• Experience working in a Windows environment and with software such as Microsoft Office 365, Outlook, and Sophos (security and VPN)
• Working knowledge of IT Asset Management (ITAM) processes and lifecycle management
• Experience supporting digital transformation projects
• Understanding of Information Governance, confidentiality, and Data Protection standards, combined with practical knowledge of cyber security frameworks
• Familiarity with SQL environments and ETL workflow tools such as SQL Server Integration Services (SSIS) is desirable, along with experience of working with a healthcare or charity sector organisation

The role is available 37 hours per week, Monday to Friday, 8.30am – 4.30pm (Friday 4pm finish), on a salary of £31,049 - £33,298 per annum. You may need to work the occasional late night or weekend when there is a specific business need or in some instances to deal with an emergency. Part time applicants may be considered.

How to apply

Applicants should submit an up-to-date CV with a supporting statement setting out how you meet the criteria for the role set out in the Person Specification in the Recruitment Pack and send to HR department.

The deadline for applications is Wednesday 24 September 2025. Interviews will be held at Wigan and Leigh Hospice on Thursday 02 October 2025.

If you have not heard from us within two weeks after the closing date, this will mean you have been unsuccessful this time.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Successful appointments will be subject to a Disclosure and Barring Service (DBS) check.

About us

Wigan and Leigh Hospice is a well-established charity which has been operating since 1983. We provide a wide range of palliative care services to people with advancing life-limiting illnesses of any diagnosis and to those people important to them. The support we offer is tailored to meet individuals physical, social, spiritual and emotional needs.

We are committed to protect the privacy and security of your personal information. To see how we do this please visit our website and read our Role Applicants Data Protection Compliance Statement (Privacy Notice).