Digital Services and Systems Team Leader

Jobsgopublic; England; On-site; GBP 48,000 - 63,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Digital Services & Systems Team Leader to lead a team focused on digital transformation. You will drive initiatives promoting user-centred design, foster innovation, and oversee system implementations. The role demands strong leadership and analytical skills along with experience in digital services. We offer competitive benefits, including annual leave and a pension scheme. If you're ready to make an impact, apply today and shape our digital future!

Benefits

15% contribution to LGPS pension scheme

Access to discounts on local and high street stores

Cycle lease scheme

Qualifications

• 3+ years of proven experience in digital services or systems leadership.
• Excellent communication and analytical skills.
• Experience with leading digital transformation and automation.

Responsibilities

• Lead a team of Business Improvement Analysts and System Support Analysts.
• Drive digital transformation initiatives and manage team resourcing.
• Contribute to ICT strategy and evaluate new digital system proposals.

Skills

Digital transformation

User-centred design

Problem-solving

Analytical skills

Communication skills

Tools

Microsoft Teams

SharePoint

Granicus govService

HTML/CSS

Job description

Job Title : Digital Services & Systems Team Leader

Location of work : Town Hall, Reigate

Salary : £48075 to £62004 per annum

Basis : Permanent, Full time 36 hours per week

Are you ready to make a real impact in shaping the digital future of local government? We’re seeking a proactive and innovative Digital Services & Systems Team Leader to join our ICT department. This is a hands‑on team leader role, ideal for a self‑starter who thrives on driving digital transformation and operational excellence.

About the Role

As the Digital Services & Systems Team Leader, you will :

• Lead a team of three Business Improvement Analysts and three System Support Analysts.
• Develop and maintain a forward‑looking, agile business application architecture to support council services.
• Contribute to ICT strategy, ensuring compliance with national and local standards.
• Manage team resourcing, external partnerships and problem escalation.

Key Responsibilities

• Drive digital transformation initiatives, including service design, form building, and automation.
• Champion user‑centred design and accessibility across all digital services.
• Foster a culture of innovation, continuous improvement, and cross‑departmental collaboration.
• Evaluate proposals for new systems and enhancements, prioritizing based on ROI and strategic fit.
• Oversee the development of online forms using low‑code platforms (, Granicus govService), HTML / CSS, and API integration.
• Support systems administration for both legacy and modern cloud platforms.
• Plan and coordinate software rollouts, including governance, training, and change communication.
• Lead the adoption and rollout of collaboration platforms such as Microsoft Teams and SharePoint and encourage their use to enhance productivity.

What We’re Looking For

• Proven experience in digital services, systems leadership, or ICT project management.
• Strong analytical, problem‑solving, and communication skills.
• Experience with digital transformation, automation, and user‑centred design.
• Ability to manage multiple priorities and foster cross‑functional collaboration.
• Commitment to continuous improvement and innovation.

Join us as we embark on our journey to become a larger unitary authority in Surrey. Play a pivotal role in shaping the council’s digital landscape, making a difference for our community and colleagues alike. Apply today to lead our digital journey!

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information

For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex‑armed forces candidates, who meet the essential criteria for the role.