Digital Product Owner

Barclays UK; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading financial institution is seeking a Digital Product Owner to streamline customer communications and implement technical changes. The successful candidate will be responsible for managing innovative strategies, collaborating with multiple teams, and evaluating product performance. Ideal applicants will possess excellent product management skills, experience in large organizations, and a solid grasp of Jira. The position is based in various locations within the UK, including London.

Qualifications

• Experience in product management with a focus on digital transformation.
• Proficiency in stakeholder engagement and cross-functional collaboration.
• Ability to analyze market trends and customer feedback.

Responsibilities

• Drive the innovation strategy to meet customer needs.
• Conduct market research to support product analysis.
• Collaborate with teams to generate product ideas aligned with goals.
• Develop specifications defining features and technical aspects.
• Monitor key metrics to assess product performance.

Skills

Building clear and robust business and technical requirements

Working effectively with technology teams

Engaging stakeholders

Analysing insights

Solid product management capability

Working knowledge of Jira

Experience in large organizations

Tools

Jira

Job description

Join us as a Digital Product Owner - Paperless and Digital Adoption - at Barclays where you'll be primarily responsible for identifying opportunities to streamline and digitise customer communications, landing technical changes across a variety of platforms, working closely with delivery teams to ensure technical implementations are executed effectively and contributing directly to the team's optimisation and digital transformation objectives.

To be successful as a Digital Product Owner, you should have experience with:

• Building clear and robust business and technical requirements

• Working effectively with technology teams

• Operating cross-functionally to drive delivery

• Engaging stakeholders to secure direction, alignment, and approvals

Some other highly valued skills may include:

• Analysing insights to inform decisions and product direction

• Launching, monitoring, and testing product changes

• Keeping up to date with industry trends and developments

• Solid product management capability and end-to-end ownership

• Working knowledge of Jira

• Experience working within large, complex organisations

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in either London, Knutsford, Glasgow or Northampton.

Purpose of the role

To manage and drive the innovation strategy to meet customer needs and ensure the bank's long-term success and competitive edge.

Accountabilities

• Execution of market research to understand customer needs, pain points, and emerging trends to support the analysis of profitability, market size and positioning for new products compared to existing offerings, and to identify opportunities for diversification to gain a competitive advantage.
• Collaboration with stakeholders across departments and teams including marketing, sales, technology, engineers, designers etc to generate innovative and feasible product ideas and prototypes for testing aligned with customer needs and strategic goals.
• Development of concepts and specifications which define features, functionalities, target market, user interface, technical specifications and potential revenue models of new products.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction, and revenue generation to assess the product's performance against set goals.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.