Digital Empowerment Officer Community Engagement

Career Choices Dewis Gyrfa Ltd; Worcester; On-site; GBP 29,000 - 33,000; Full time

Job summary

A community engagement organization in Worcester is seeking a Digital Empowerment Officer to lead digital inclusion initiatives. This role involves promoting digital services, collaborating with stakeholders, and ensuring community members can access online resources effectively. The ideal candidate will have strong communication skills and a passion for enhancing digital engagement. Generous benefits include a competitive salary, annual leave, and health plans.

Benefits

Up to 28 days annual leave

Medicash membership

Health Cash Plan

Pension contribution scheme

Learning and Development opportunities

Employee reward and recognition scheme

Qualifications

• Good understanding of how digital inclusion can help people.
• Experience in customer engagement, community, or voluntary environment.
• Ability to drive and access to a vehicle.

Responsibilities

• Promote the use of digital services and customer portals.
• Engage with internal stakeholders as a digital specialist.
• Develop relationships with Digital Champions Volunteers.
• Produce marketing material for digital training and initiatives.
• Test and pilot digital and Internet-ready products.

Skills

Understanding of digital inclusion

Communication skills

Customer engagement experience

Empathy

Proactive engagement strategies

Job description

Digital Empowerment Officer (Community Engagement)

Employer:

Platform Housing Group

Location:

WR5 1DU

Pay:

£29,290.00 to £32,544.00 per year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

01/03/2026

About this job

Can you help to empower communities by championing the difference that digital inclusion can make?

We are currently recruiting for a Digital Empowerment Officer to join our Community Engagement team.

As a Digital Empowerment Officer, you will lead in the coordination, development and delivery of digital inclusion projects, initiatives and activities for Platform customers and communities.

The Digital Empowerment Officer will be responsible for supporting communities around our Severn locality.

This will mostly include locations around Worcester, Malvern and Droitwich; as well as Herefordshire, Gloucestershire, Warwickshire and Oxfordshire.

Any required travel will be reimbursed in line with our current policy and current Inland Revenue Mileage rates.

How does this role make a difference?This is a role where you will be active in our communities promoting the use of our digital platforms, tackling barriers to digital exclusion, and helping to improve digital skills.

By doing so, you will help people's wellbeing within our communities by enabling them to develop skills, access equipment and connect, to get online safely.

For more information about the real difference that this role can make in our communities, please look at the case study attached to this advert.

What can you expect from the role?

• Working with communities to promote the use of Platform's digital services and customer portals, as well as a range of other online resources to enrich people's lives.
• Working with internal stakeholders, you will be a digital specialist for project teams who are looking to understand the technological implications from the customer's perspective.
• Working with external stakeholders and partners, developing relationships with Digital Champions Volunteers to help further promote the digital services.
• Producing marketing material for a range of digital and online training, events and initiatives through a variety of different methods, such as newsletters, blogs, social media etc.
• Playing a pivotal role in the testing and piloting of digital and Internet ready products.

What are some things that we need from you?

• A good understanding of how digital inclusion can help people and an enthusiasm for digital solutions.
• You will be a people person; communication will be key to this role not only for working with our customers but also for working with external stakeholders.
• Experience of working in a customer engagement, community or voluntary environment would be preferred.
• A patient and empathetic approach.
• Proven ability to actively identify new ways to engage successfully with customers and communities.
• Due to the nature of the role the successful applicant will have a DBS check carried out before commencing employment.
• The successful applicant will also need to be able to drive and have access to a vehicle.

Benefits

• £29,290 to £32,544 dependent on experience
• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Next steps

Applications will be reviewed regularly and we will notify you if you have secured an interview by Monday 16th February.

Interviews are scheduled to take place at our Worcester office on Friday 27th February.

Proud member of the Disability Confident employer scheme

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).