Digital Channels and Governance Manager

AWD online; City Of London; Hybrid; GBP 58,000; Full time

Job summary

A digital communications firm in London is seeking a Digital Channels and Governance Manager. The successful candidate will manage digital communication tools, ensuring compliance with governance and accessibility standards. Key responsibilities include overseeing email marketing and social media, providing insights through performance reports. This role offers a hybrid working model and benefits like 25 days holiday and a contributory pension.

Benefits

25 days’ holiday plus Bank Holidays

Up to 8% contributory pension

Flexible working

Investment in learning and development

Cycle to Work Scheme

Generous annual health benefits allowance

Qualifications

• Proven experience managing digital communication channels in a complex organisation.
• Confidence in engaging stakeholders and supporting cross-team collaboration.
• Solid understanding of UX, accessibility, and digital governance.

Responsibilities

• Lead the operational management of digital communication tools and platforms.
• Oversee governance and performance across all channels.
• Manage email marketing operations and deliver social media presence.

Skills

Managing digital communication channels

Hands-on knowledge of email marketing platforms

Methodical and solutions-focused mindset

Engaging stakeholders

Understanding of UX and accessibility

Experience with Google Analytics

Tools

Microsoft Dynamics CE

Hootsuite

Trust Pilot

Microsoft Clarity

Job description

Overview

Digital Channels and Governance Manager with proven experience managing digital communication channels in a complex organisation and a solid understanding of UX, accessibility and digital governance is required to join a dedicated Communications team based in Ealing, West London.

Please note: This role focuses on channel management, governance, and optimisation — not content creation or marketing strategy.

Job details

SALARY: £57,003 per annum + Benefits

LOCATION: Hybrid working partly from the office in Ealing, West London (W5) and the remaining time from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week

Job overview

Are you passionate about shaping how organisations connect with their audiences through digital communication channels?

We have a fantastic new job opportunity for a Digital Channels and Governance Manager with proven experience managing digital communication channels in a complex organisation and a solid understanding of UX, accessibility and digital governance.

As the Digital Channels and Governance Manager you will be proactive and detail-driven, leading the operational delivery and governance of digital communication platforms — from social media and email marketing to SMS, WhatsApp, and online reviews.

Working as the Digital Channels and Governance Manager you will ensure digital communications tools are well-managed, accessible, and aligned with the organisations brand and digital communication goals. You’ll also take ownership of the email communications framework and play a key role in protecting and enhancing the organisation’s digital footprint across platforms.

Duties

• Lead the operational management of digital communication tools and platforms
• Oversee governance, access, and performance across all channels
• Manage email marketing operations, including segmentation and template design
• Deliver and monitor the Group’s social media presence, ensuring quality, compliance, and engagement
• Support teams with training, guidance, and troubleshooting
• Monitor and improve online reputation across review platforms and business listings
• Ensure data compliance and accessibility standards are met
• Produce regular comprehensive performance reports and actionable insights

Candidate requirements

• Proven experience managing digital communication channels in a complex organisation
• Hands-on knowledge of email marketing platforms and CRM tools such as Microsoft Dynamics CE and Click Dimensions
• A methodical, solutions-focused mindset with a sharp eye for detail and a passion for getting things right — especially when it comes to process, governance, and user experience
• Confidence in engaging stakeholders and supporting cross-team collaboration
• Solid understanding of UX, accessibility, and digital governance
• Experience of using tools such as Google Analytics, Hootsuite, Trust Pilot & Microsoft Clarity

Benefits

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

JOB REF: AWDO-P13887