Digital Banking Support Specialist

HSBC; Fareham; On-site; GBP 26,000; Full time

Job summary

A leading financial institution in Fareham seeks a Customer Service Consultant to provide exceptional service and educate customers on digital platforms. The role involves assisting vulnerable individuals and ensuring financial inclusion. Ideal candidates will possess excellent communication skills and a genuine passion for customer service. Full training will be provided, with a competitive salary of £26,000 plus benefits including over six weeks of holiday, healthcare, and pension contributions.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations.
• Ability to take ownership of customer inquiries through to resolution.
• Be resilient to a continuously changing environment.

Responsibilities

• Provide an outstanding service to customers and educate them.
• Raise fraud awareness and identify vulnerable customers.
• Assist customers with complex banking needs.

Skills

Excellent communication skills

Ability to engage in effective conversations

Empathy

Ownership of customer inquiries

Resilience to change

Job description

A leading financial institution in Fareham seeks a Customer Service Consultant to provide exceptional service and educate customers on digital platforms. The role involves assisting vulnerable individuals and ensuring financial inclusion. Ideal candidates will possess excellent communication skills and a genuine passion for customer service. Full training will be provided, with a competitive salary of £26,000 plus benefits including over six weeks of holiday, healthcare, and pension contributions.