Digital Analytics and Insights Manager - 12 Months Fixed Term Contract

The TJX Companies, Inc; Watford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading retail company in Watford is seeking a Digital Analytics & Insights Manager to enhance the digital customer experience. Responsibilities include optimizing customer journeys through site analysis and experimentation, and providing actionable reporting for digital teams. The ideal candidate should have expertise in digital analytical tools and strong analytical skills. Join our dynamic team that values diversity and continuous improvement.

Qualifications

• Deep knowledge of digital analytical tools such as GA4 and Looker Studio.
• Experience in a fast-paced retail environment.
• Ability to present complex data clearly and simply.

Responsibilities

• Optimize onsite customer journeys through site analysis and experimentation.
• Provide and improve actionable reporting for digital teams.
• Share analysis and insights proactively to improve the customer journey.

Skills

Digital analytical tools

BigQuery

Microsoft Power BI

Analytical skills

Communication skills

Job description

TJX Europe offers daily opportunities for growth, exploration, and achievement. Join our vibrant team that values diversity, collaboration, and your development. Whether in Distribution Centers, Corporate Offices, or Retail Stores (TK Maxx & Homesense), you'll find opportunities to learn, thrive, and make an impact. We are a Fortune 100 company and the world's leading off-price retailer.

Job Description

We are seeking a Digital Analytics & Insights Manager to join our Site Optimisation Team. This role involves optimizing onsite customer journeys, including the shopping funnel, through site analysis, insights, and experimentation. The team formulates strategies to maximize sales, service, and conversion via site content, search, navigation, PLPs, PDPs, and cross-GM product curation.

The Digital Analytics & Insights Manager will support enhancing the digital customer experience by:

• Providing and improving actionable reporting for digital teams
• Monitoring and measuring the customer experience and digital activity
• Sharing analysis and insights proactively to improve the customer journey
• Supporting experimentation and measuring results
• Collaborating with Marketing, Customer Services, IT, and other Data & Analytics communities

Qualifications

• Deep knowledge of digital analytical tools such as GA4 and Looker Studio
• Proficiency with BigQuery
• Experience in a fast-paced retail environment
• Experience with Microsoft Power BI
• Positive, self-motivated, proactive, results-oriented attitude
• Strong analytical, curiosity, commercial awareness, and customer focus
• Attention to detail with troubleshooting skills
• Excellent influencing, relationship-building, and communication skills
• Ability to present complex data clearly and simply
• Dashboarding skills with the ability to translate business needs into insights
• Ability to quickly build relationships and engage with cross-functional stakeholders

Why Join Us

At TJX Europe, our culture values curiosity, collaboration, and continuous improvement. We're passionate about delivering exceptional digital experiences and driving growth through data. We offer opportunities for growth, recognition, and competitive compensation.

We are committed to diversity and inclusion, considering all applicants without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, and sexual orientation.

Location

73 Clarendon Road, Watford, EUR Home Office