Digital Account Manager

Stratospherec Ltd; Henfield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading Digital Marketing Agency in West Sussex is seeking a Digital Account Manager to manage client portfolios and enhance web presence. The ideal candidate will have strong account management experience, preferably from a digital or marketing agency background, and be eager to build lasting client relationships. This role offers hybrid working and various employee benefits, including 28 days of annual leave and private healthcare.

Benefits

28 days annual leave

Paid day off on your birthday

Pension scheme

Private Healthcare

Office lunches

Annual training budget

Employee Assistance Programme

Qualifications

• Solid Account Management experience, preferably from a Digital or Marketing Agency background.
• Ability to create and maintain long-term client relationships.
• Experience in analyzing client performance metrics.

Responsibilities

• Maintain good, healthy client relationships through regular communication.
• Collaborate with Technical SEO Team to define strategies.
• Oversee the quality of service delivery.
• Document all client interactions.
• Deliver monthly marketing reports.

Skills

Account Management

Client Relationship Building

Digital Marketing

Analytical Skills

Tools

SEO Tools

Marketing Analytics Tools

Job description

Digital Account Manager

The role of the Digital Account Manager is to effectively manage a client portfolio for a leading Digital Marketing Agency in the heart of West Sussex. This role is to help clients improve their web presence.

You will have solid Account Management experience, ideally from a Digital or Marketing Agency background and be able to create and maintain long‑term client relationships.

Hybrid working available for this role.

Role

• Maintaining good, healthy client relationships through regular phone, email and face to face meetings
• Collaboratively working with the Technical SEO Team to define the correct strategy and delivery schedule to meet the needs and objectives of the client
• Overseeing the quality of service delivery
• Working with client development plans and internal processes to deliver long‑term client relationships
• Documenting all client contact
• Ensuring the delivery of monthly marketing reports
• Identifying and presenting new business opportunities to your portfolio of clients
• Analysis, tracking and monitoring of rankings, conversions and traffic using a wide range of tools
• Management of client budgets

Employee Benefits

• 28 days' annual leave and additional time off between Christmas and New Year
• Paid day off on your birthday
• Pension scheme
• Private Healthcare including GP Access 24/7
• Hybrid working as standard and flexible working options to suit work/life balance
• Office lunches & Christmas parties and evening events
• Annual budget for individual training/development
• Celebration of achievements
• Death in service benefit
• Employee Assistance Programme

If this might be of interest, then please apply with your CV to find out more