Diagnostic Account Manager (DAM) (DAMCD) Shropshire, England Diagnostic Account Manager (DAM) D[...]

Zoetis Italia S.r.l.; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading veterinary healthcare company in England seeks a Diagnostic Account Manager to enhance customer relationships and support Zoetis VetScan users. This role involves account management, training, and technical support for veterinary practices. The ideal candidate will have a strong sales record and relevant veterinary experience, along with strong communication and problem-solving skills. A full UK driving license is required. The role promises opportunities for career growth and professional development.

Qualifications

• Exceptional sales capability with a strong commercial mindset.
• Relevant technical clinical experience in veterinary or medical sectors.
• Experience delivering training or coaching.

Responsibilities

• Maintain expertise across the Zoetis diagnostics portfolio.
• Develop and execute account plans in collaboration with various stakeholders.
• Monitor and interpret Power BI data regarding Dx.com usage.

Skills

Exceptional sales capability

Strong IT and digital skills

Excellent problem-solving abilities

Confident communicator

Strong planning capability

Education

Veterinarian, qualified Veterinary Nurse, or Technician

Sales qualification (e.g. NOAH, AMTRA)

Experience in veterinary sales preferred

Tools

Salesforce.com

Power BI

Job description

As a Diagnostic Account Manager, you will be the trusted diagnostic partner for veterinary practices, laboratory research, and veterinary academic settings within your territory. You will provide on-site support to existing Zoetis VetScan customers and be responsible for the overall business performance, customer satisfaction, and growth of your accounts. Your primary focus will be to support customers across the full lifecycle of Zoetis diagnostic solutions-from installation and onboarding through to optimisation, workflow improvement, utilisation growth, and troubleshooting. You will also identify opportunities for new equipment sales, consumables, and expanded solutions within existing accounts. This role requires someone who thrives in the field, enjoys autonomy, and is motivated by building long-term, mutually beneficial customer partnerships.

Responsibilities

• Maintain a high level of expertise across the Zoetis diagnostics portfolio, including products, services, pricing, market trends, and competition
• Develop and execute robust account plans in collaboration with Account Managers, Corporate Key Account Managers, Area Business Managers, ZVCs, Diagnostics Sales Specialists, and Training Managers
• Identify, analyse, and track individual account performance, supporting clinics to improve workflow, efficiency, utilisation, and customer experience
• Align activity to marketing programmes and management direction, following the Solution Selling approach
• Analyse territory sales data and growth opportunities to support delivery of sales targets
• Maintain accurate CRM records, including customer data, call reports, and opportunities
• Monitor and interpret Power BI data relating to Dx.com usage, ordering, and contracts
• Collaborate cross-functionally with other Zoetis business units to maximise shared customer opportunities, Deliver bespoke customer solutions using the full Zoetis ecosystem: products, value-added services, ZVCs, and specialist colleagues
• Identify and progress opportunities for additional analysers, consumables, and referrals within existing accounts
• Log opportunities accurately in Salesforce.com and manage analyser orders via CPQ in partnership with ABMs and Customer Services
• Share best practices and contribute ideas that drive team success
• Work closely with Technical Support (L1 & L2) to support and escalation troubleshooting when required
• Maintain regular communication with Customer Services on orders, deliveries, Hybris, and WebShop usage, Provide on-site technical support where issues cannot be resolved remotely, including troubleshooting complex system problems
• Conduct basic analyser maintenance, software updates, PMS connectivity support, and user training
• Deliver formal and informal training sessions including lunch & learns, clinical clubs, and presentations
• Develop in-practice diagnostic champions to embed expertise and adoption
• Lead post-sale installations, validation, onboarding, and applications training
• Ensure all relevant practice staff are trained and signed off for confident equipment use; retrain new starters within 8 weeks
• Set clear objectives for every customer interaction and ensure timely follow-up, Uphold the highest standards of compliance and business conduct, including Pharmacovigilance, Global Vet Policy, Zoetis Values, and local codes of practice
• Maintain accurate records and communicate effectively with all key stakeholders
• Manage customer support budgets responsibly and within agreed controls

Qualifications

• Exceptional sales capability with a strong commercial mindset
• Strong IT, digital, and analytical skills
• Excellent problem-solving and prioritisation abilities
• Confident communicator with strong influencing and negotiation skills
• Ability to build effective internal and external relationships
• Independent, resilient, and highly driven
• Agile, adaptable, and open to change
• Strong planning capability balanced with day-to-day execution
• Confident, credible, and approachable professional presence, Veterinarian, qualified Veterinary Nurse, or Technician
• Medical or veterinary field sales (veterinary preferred)
• Animal health or related scientific industry
• Customer-facing commercial or technical role

Essential

• Relevant technical / clinical experience within veterinary, medical, or scientific sectors
• Experience delivering training or coaching to individuals and groups
• Sales qualification (e.g. NOAH, AMTRA)
• Full UK driving licence and valid passport
• Strong IT literacy and confidence with business systems