Diabetes Technology Support Practitioner

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 25,000 - 32,000; Full time

Job summary

A prominent healthcare organization in Liverpool is seeking a Community Support Assistant to join the Community Diabetes Team. In this role, you will provide education and support to patients using glucose monitoring devices while collaborating closely with the Diabetes Specialist Team. Candidates should possess an Assistant Practitioner Qualification (Health), prior healthcare experience, and excellent communication skills to effectively engage with patients and staff. This position offers a vital opportunity to contribute to diabetes management in the community.

Qualifications

• Experience in Basic Life Support and healthcare.
• Experience in phlebotomy/venepuncture.
• Ability to adapt communication style for different audiences.

Responsibilities

• Support and educate patients on glucose monitoring devices.
• Collaborate with the Diabetes Specialist Nurse on workload.
• Deliver education sessions to patients on using glucose sensors.

Skills

Communication skills

Organizational skills

Technology proficiency

Education

Assistant Practitioner Qualification (Health)

Tools

Microsoft Excel

Electronic Patient Record systems

Job description

Job Overview

As a Community Support Assistant, you will be part of our Community Diabetes Team, working in various clinical areas across Liverpool, including local communities, Primary Care Networks, and patient homes. The role supports the Clinical Diabetes Team, delivering education and training on glucose monitoring devices and diabetes management.

Key Responsibilities

• Ensure appropriate prioritisation of work in collaboration with the Diabetes Specialist Nurse.
• Competently handle the application, support, removal and data downloading of glucose monitoring devices.
• Provide support to patients using glucose monitoring devices, including education sessions for individual or group patients, via virtual and face‑to‑face methods.
• Deliver education sessions to people with diabetes, teaching them to use glucose sensors and related technologies.
• Support the Clinical Diabetes Team and undertake clinical responsibilities under the Diabetes Specialist Team direction.
• Maintain supplies, implement back‑up systems when electronic systems fail, and maintain equipment, performing internal quality control checks.
• Set up, maintain and download glucose monitoring systems, sharing information with medical and nursing staff.
• Assist in providing health care for patients within the Team.

Qualifications and Competencies

• Assistant Practitioner Qualification (Health).
• Basic Life Support and previous healthcare experience, including experience in phlebotomy/venepuncture.
• Computer literate, using Microsoft Excel, Electronic Patient Record and other systems needed for downloading and interpreting monitoring data.
• Awareness and understanding of the Diabetes Technician role as per the NHS Plan and recent diabetes initiatives.
• Ability to organise and manage own workload.
• Excellent communication skills; able to relate and communicate with patients and staff at all levels and from different professions; adapts communication style as necessary and works collaboratively.
• Ability to use technology proficiently and to teach others how to use it.

Equality and Diversity

We welcome applicants from under‑represented groups including Black, Asian, Minority Ethnic, LGBTQ+, disabled, as well as male and those aged 16‑24. We are committed to promoting a workforce that reflects the local community.