DevOps Engineer - Cloud Engineer Cloud Operations Winchester

Mobilise Cloud Services Ltd; Abbots Worthy; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading cloud services company in the United Kingdom is seeking a motivated DevOps & Cloud Support Engineer. This role focuses on diagnosing and resolving complex issues in a multi-cloud environment, primarily using AWS and Azure. Candidates with 1-2 years of experience in cloud services and infrastructure-as-code are encouraged to apply. The position offers a competitive salary, career development support, and a hybrid working model (50% home, 50% office in Winchester).

Benefits

Career development and certification support

Company pension scheme

25 days annual leave plus public holidays

MediCash, Cycle to Work, EV Scheme

Qualifications

• 1-2 years of foundational experience in cloud services and infrastructure-as-code.
• Experience with AWS and Azure services essential.
• Strong problem-solving skills and ability to manage complex technical challenges.

Responsibilities

• Diagnose and resolve complex issues across cloud infrastructure.
• Manage multi-cloud environment including AWS and Azure.
• Enhance and administer Amazon Connect platform.

Skills

Cloud infrastructure management

Terraform

AWS

Python

Azure

Job description

Job Overview

Are you a technically versatile problem‑solver passionate about cloud infrastructure and automation? We are seeking a motivated DevOps & Cloud Support Engineer to join our dynamic team. In this role, you will be the crucial escalation point for complex technical challenges, supporting and improving our multi‑cloud environment with a primary focus on AWS and Amazon Connect.

Responsibilities

• Act as a third‑line escalation expert, diagnosing and resolving complex issues across our cloud infrastructure, services, and applications.
• Manage and support our multi‑cloud footprint (AWS and Azure), including IAM, networking, and core services.
• Administer and enhance our Amazon Connect platform, a core focus of this role. This includes:
  • Investigating and resolving issues using CloudWatch Logs and Insights.
  • Supporting and maintaining Lambda Functions (Python, PowerShell, JavaScript).
  • Managing services like Synthetics Canaries and Kinesis Streams.
  • Refactoring and modularising Contact Flows for better performance and maintainability.
  • Promoting changes across Dev, UAT, and Production environments.
• Develop and manage Infrastructure as Code (IaC) using Terraform and PowerShell, managing the export/import lifecycle via GitLab repositories.
• Support Azure infrastructure, including Site‑to‑Site (S2S) and Point‑to‑Site (P2S) VPNs, storage accounts, and its integration with our AWS networking infrastructure.
• Administer Microsoft 365 services including Entra ID (Azure AD), Intune, Defender, and Conditional Access Policies.
• Build and support integration workflows using Azure Functions and Logic Apps for authentication and data exchange between Azure and AWS.
• Collaborate with internal teams and client stakeholders to ensure smooth operations and successful project delivery.
• Contribute to innovation by assisting with the implementation of Generative AI solutions in Amazon Connect and supporting exploratory projects like Amazon NovaSonic.

Qualifications

This is a fantastic opportunity for someone with 1‑2 years of foundational experience to deepen their expertise in infrastructure‑as‑code, cloud services, and mission‑critical application support within a collaborative environment.

Benefits

• A competitive salary.
• A clear path for career development and certification support (AWS, Azure, Terraform).
• Hybrid working model (50% home, 50% office in Winchester).
• Company pension scheme.
• 25 days annual leave plus public holidays.
• MediCash, Cycle to Work, EV Scheme.