Desktop Support Technician — IT Helpdesk for Staff, Volunteers & Patients

The Myton Hospices; Warwick; On-site; GBP 20,000 - 30,000; Full time

Job summary

A community-focused charity in Warwick is seeking a Desktop Technician to provide IT support for staff, volunteers, and patients. This role requires experience with desktop systems, a strong focus on customer service, and the ability to troubleshoot various technical issues. The position is office-based, with additional responsibilities including user training and support for new projects. Candidates should hold relevant qualifications like CompTIA A+ and possess a good understanding of Microsoft systems. This role offers a chance to enhance technical skills in a supportive environment.

Benefits

Increased employer pension contribution

Free on-site parking

28 days annual leave plus bank holidays

Employee assistance programme

Cycle to work scheme

Qualifications

• Experience with Microsoft desktop operating systems.
• Good working knowledge of desktop and laptop hardware.
• Basic knowledge of current version of SCCM.

Responsibilities

• Provide IT support for staff, volunteers, and patients.
• Troubleshoot printing devices and network connectivity issues.
• Support the roll-out of new projects and maintain ticket databases.

Skills

Problem-solving

Teamwork

Customer service

Communication

Time management

Education

CompTIA A+ or equivalent

Level 2 Certificate in ICT Systems Support or equivalent

Level 3 Diploma in ICT Professional Competence or equivalent

Tools

Microsoft Windows

Microsoft Office and Office 365

Mobile device management software (MS Intune)

Job description

A community-focused charity in Warwick is seeking a Desktop Technician to provide IT support for staff, volunteers, and patients. This role requires experience with desktop systems, a strong focus on customer service, and the ability to troubleshoot various technical issues. The position is office-based, with additional responsibilities including user training and support for new projects. Candidates should hold relevant qualifications like CompTIA A+ and possess a good understanding of Microsoft systems. This role offers a chance to enhance technical skills in a supportive environment.