Desktop Support Engineer (2nd/3rd Line) - Finance IT

Crestwave Solutions; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A global financial institution in London is seeking a Desktop Support Engineer for a 12-month fixed term contract. The role requires at least 3 years of experience in desktop support within high-pressure environments like investment banking. Responsibilities include providing 2nd/3rd line support, troubleshooting issues, and managing software deployments. Ideal candidates will possess strong knowledge of Windows OS, Active Directory, and endpoint management tools, as well as excellent communication skills under pressure.

Qualifications

• Minimum 3 years' experience in desktop/end-user support within investment banking or similar.
• Proficiency in troubleshooting hardware and software issues.
• Ability to work efficiently under pressure and manage multiple tasks.

Responsibilities

• Provide day-to-day support for desktops and peripherals.
• Troubleshoot hardware, software, and OS issues.
• Prepare and maintain desktop images for deployment.

Skills

Windows Desktop OS environments (Windows 10/11)

Endpoint management tools (e.g Microsoft Intune, SCCM)

Active Directory and Group Policy

Troubleshooting hardware and software issues

Networking basics (TCP/IP, DNS, DHCP)

Security best practices (patching, malware, encryption)

Communication skills

Organizational skills

Basic scripting/automation skills (PowerShell)

Job description

A global financial institution in London is seeking a Desktop Support Engineer for a 12-month fixed term contract. The role requires at least 3 years of experience in desktop support within high-pressure environments like investment banking. Responsibilities include providing 2nd/3rd line support, troubleshooting issues, and managing software deployments. Ideal candidates will possess strong knowledge of Windows OS, Active Directory, and endpoint management tools, as well as excellent communication skills under pressure.