Desktop Engineer

Adecco; Barrow-in-Furness; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading consultancy is seeking a Desktop Engineer in Barrow-in-Furness. The role requires on-site presence five days a week and SC Clearance. Responsibilities include 2nd line support, software and hardware maintenance, and resolving technical issues. Candidates should have strong Windows OS knowledge and familiarity with IT service models. Salary ranges from £27,000 to £31,000 per annum.

Qualifications

• Strong knowledge of Microsoft Windows OS (Windows 10 & 7).
• Proficiency in Microsoft Office with a basic understanding of SCCM and Active Directory.
• Familiarity with IT service models and ITSM tools.

Responsibilities

• Take ownership of 2nd line support responsibilities.
• Resolve incidents within SLA and maintain a low incident target.
• Install and configure software and hardware.

Skills

Strong knowledge of Microsoft Windows OS

Proficiency in Microsoft Office

Understanding of network technologies

Familiarity with IT service models

Experience with computer peripherals

Basic understanding of SCCM and Active Directory

Exposure to Microsoft Exchange environments

Job description

Overview

Desktop Engineer — A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between £27-31k base annum. This role requires SC Clearance and on-site presence 5 days a week at the client's site in Barrow-in-Furness.

Responsibilities

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
• Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
• Carry out NSR (Non-Standard Request) tasks within agreed timelines.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
• Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We\'ll work with you to accommodate any accessibility or personal needs.

Your skills and experience

• Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings.
• Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
• Familiarity with IT service models and ITSM tools (e.g., ServiceNow).
• Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
• Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners.
• Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.

Security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.