Deskside Technician

Stefanini; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global tech consulting company is seeking a professional for deskside IT support in London. The role requires experience in a financial environment, strong communication skills, and the ability to work well under pressure. Candidates should be proactive and willing to collaborate with team members in a fast-paced setting. This position offers competitive salary and benefits.

Benefits

Competitive salary and benefits package

Private health scheme

Extra vacation days

Opportunities for training programs

Qualifications

• Proven ability to prioritize tasks and issues according to the business impact.
• Good time management skills.
• Flexible and proactive with a 'will do' attitude.

Responsibilities

• Provide swift and professional deskside IT support.
• Perform on-site analysis, diagnosis, and resolution of desktop problems.
• Collaborate with other support groups across global locations.

Skills

Excellent proven track record supporting clients in a financial environment

Good written and verbal communication skills

Strong organizational and analytical skills

Ability to work autonomously and within a team

Able to work in a high pressure environment

Job description

Responsibilities

• Provide swift and professional deskside IT support;
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions;
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels;
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk;
• Collaborate with other support groups across global locations to help troubleshoot client issues;
• Utilize tools for building, monitoring and troubleshooting client devices;
• Participate in Disaster recovery testing exercises;
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations;
• Write technical support and client documentation in form of Knowledgebase articles;
• Meet or exceed expected customer service levels;
• Other duties as assigned by the Level 2 Support Manager;

Job Requirements

• Excellent proven track record supporting clients in a financial environment;
• Excellent proven customer service based approach;
• Proven ability to prioritize tasks and issues according to the business impact;
• Good written and verbal communication skills;
• Good time management skills;
• Able to work in a high pressure environment;
• Strong organizational and analytical skills;
• Ability to multi-task and work under pressure;
• Ability to work autonomously and within team;
• Flexible and proactive with a "will do' attitude;
• Takes responsibility and follows through on issues to closure and root cause resolution;
• Demonstrable desire to achieve;

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we'll be happy to assist!

Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

What we offer

• Competitive salary and benefits package
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy;
• Extra vacation days;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at [e-mail] for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation. #LI-ONSITE