Desk Based Subsidence Engineer

Davies; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance firm in the UK seeks a Desk Based Subsidence Engineer to manage insurance claims effectively from home. The role involves driving efficiency in claim management while ensuring exceptional customer service. Candidates should hold relevant professional qualifications and have expertise in subsidence engineering and structural defects. This position offers various benefits including leadership training, flexible working, and generous holiday entitlements.

Benefits

Leadership training programme

Funding for professional qualifications

Flexible working

25 days holiday, increasing with years of service

Pension contribution

Wellbeing centre access

Qualifications

• Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB.
• Experience in subsidence engineering or surveying is considered.
• Detailed knowledge of structural defects affecting buildings.

Responsibilities

• Proactively manage a diverse portfolio of subsidence claims with accuracy.
• Champion a customer-centric approach during the claims process.
• Coordinate with third-party specialists to ensure quality outcomes.

Skills

Structural defect diagnosis

Subsidence engineering knowledge

Insurance industry experience

Negotiation skills

Problem-solving

Interpersonal skills

Time management

Education

Professional building qualification (e.g. MICE, MRICS)

Job description

Desk Based Subsidence Engineer

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Patrick Clark

Description

New Opportunity supportive management

Deliver expert subsidence services for domestic and commercial property insurance claims, ensuring exceptional customer experience and timely resolution. Take ownership of your portfolio, driving efficiency and quality to meet business objectives and exceed service level agreements (SLAs).

What will your day look like:

Claims Management Excellence: Proactively manage a diverse portfolio of subsidence claims, ensuring accuracy, compliance, and timely settlement within delegated authority limits.

Customer-Centric Approach: Champion the principle of treating customers fairly, providing clear communication and support throughout the claims process.

Collaborative Liaison: Engage with clients, policyholders, local authorities, third parties, and internal teams to coordinate investigations and solutions.

Data Integrity: Maintain precise and up-to-date records in the company’s claims management system.

Supplier Coordination: Oversee third-party specialists—such as arboricultural consultants, site investigators, and drainage repair teams—ensuring quality and cost-effective outcomes.

Technical Oversight: Review and audit surveyor reports, and create accurate building repair schedules using our in-house schedule of rates.

Quality Assurance: Adhere to customer service standards and SLAs, delivering consistent, high-quality results.

Knowledge and Abilities:

Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB, MIStrucE, MCABE or progressing towards this; experience is considered.

• Detailed knowledge of structural defects affecting buildings
• Ability to diagnose the cause of damage without visiting, based on information collected by others
• Detailed knowledge of subsidence engineering / surveying
• Experience of the insurance industry and understanding of insurance liability
• Ability to influence, negotiate and obtain agreement where required
• Ability to assess and resolve problems and find solutions
• Excellent interpersonal skills
• Good time management skills and ability to prioritise in order to meet deadlines

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits including holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan