Desk-Based Account Manager Supervisor

Biffa Waste Services; Aylesbury; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading waste management company is seeking a Desk-Based Account Manager Supervisor in Aylesbury. This role involves managing client relationships, supervising a team of Account Executives, reporting on service success, and ensuring compliance with contracts. The ideal candidate has a strong background in customer service and leadership skills. A competitive salary and bonus scheme are offered, along with ongoing career development opportunities.

Benefits

Competitive salary and bonus

Ongoing career development and training

Generous pension scheme

Retail and leisure discounts

Holiday and travel discounts

Bike to work scheme

Responsibilities

• Manage the commercial relationship with major clients.
• Foster positive relationships and expand service provisions.
• Conduct comprehensive customer reviews and report using Power BI.
• Support depots and customer services in issue resolution.
• Manage debts and invoicing queries within SLAs.
• Engage with stakeholders to negotiate and communicate effectively.
• Ensure adherence to relevant regulations and standards.

Skills

Customer Service Experience

Leadership and people skills

Track record of delivering targets

Proficient in Microsoft Office

Strong commercial awareness

Knowledge of people management processes

Job description

Desk-Based Account Manager Supervisor

Location: Aylesbury, HP19 8DB (Office based)
Type: Permanent Role
Hours: 37.5 hours per week, Monday to Friday
Salary: Upto £32,000 & Competitive Bonus Scheme

Make a Difference with Us

Join our team as a Desk-Based Account Manager Supervisor managing a team of Account Executives at our Aylesbury office and help us drive success and growth.

A quick look at the role.

To manage and be responsible for the commercial relationship between Biffa and specified Major clients. The role will cover financial performance, growth and development, meeting the relevant KPI’s and SLA’s, compliance, customer satisfaction and retention and innovative solutions.

Why it’s an opportunity not to be wasted.

• Client Relationship Management:Act as the main point of contact between Biffa and major clients, ensuring the implementation of business account plans, service success, and contract compliance.
• Client Retention and Growth:Foster positive relationships and expand service provisions to retain major clients and achieve the budgeted annual revenue.
• Reporting and Analysis:Conduct comprehensive customer reviews and present detailed reports using Power BI, covering aspects such as service success, landfill diversion, weights, and financials.
• Issue Resolution:Support depots and customer services in addressing site-related issues, including Health and Safety concerns, container changes, and the introduction of alternative services.
• Debt and Invoicing Management:Maintain customer debt positions in line with contractual commitments, manage invoicing queries within set SLAs, and resolve issues causing invoice delays or credit production.
• Stakeholder Engagement:Engage proficiently at all levels to negotiate, influence, and communicate effectively both internally and externally, ensuring long-term benefits for all parties.
• Regulatory Compliance:Ensure adherence to all relevant regulations and standards within the business and industry, staying informed about regulatory changes and implementing necessary adjustments.

Here’s what we require:

• Customer Service Experience
• Leadership and people skills with an excellent coaching ability.
• Track record of delivering targets and working towards KPI’s.
• Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams).
• Strong commercial awareness and the ability to translate that to a team whilst making the complex simple.
• Knowledge of people management processes.

And here’s why you’ll love it at Biffa.

• Competitive salary £30,000-£32,00 basic with competitive bonus
• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme

We’re here to change the way people think about waste.

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.