Dermatology Reception Supervisor | East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals NHS Trust; Canterbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Canterbury is seeking a Reception Supervisor for the dermatology team. The role involves supervising a small team, managing patient appointments, and ensuring excellent customer service. Applicants should have strong administrative skills and experience in healthcare. This position offers the chance to work in a dynamic and supportive environment within the Kent and Canterbury hospital.

Qualifications

• Experience in managing administrative tasks in a healthcare setting.
• Ability to greet and assist patients effectively.
• Strong communication skills for handling queries and concerns.

Responsibilities

• Supervising a small team.
• Managing patient appointments and outcomes.
• Maintaining high standards of customer service.

Skills

Customer service skills

Administrative efficiency

Team supervision

Job description

Overview

We have an exciting opportunity in Dermatology to become part of the waiting list co-ordinator team to be based at the Friends Dermatology Centre and the Kent and Canterbury hospital.

This Post is for Reception supervisor which is covering over the reception and overseeing all the day to day elements and managing the outcomes forms and supervising small team.

The Friends Dermatology Centre is located at the Kent and Canterbury hospital within the 1937 building. The department has access to their own procedure rooms and a wide range of clinicians undertaking surgical lists. This is an exciting opportunity to join a flexible, dynamic and close working team.

Responsibilities

• Supervising a small team
• Responsible for outcome report/PTL to adhere to deadlines
• Preparing 2ww clinics
• Patient queries
• voicemails
• To greet patients. To provide a excellent patient service.
• Applicants are required to provide an efficient and streamlined administrative service to patients of East Kent Hospitals NHS Trust.
• To maintaining a high standard of customer service skills when dealing with patients/relatives and Staff both face to face and over the telephone.
• Preparing notes for our 2ww clinics and completing outcomes
• Handling telephone calls in a professional and timely manner
• Outcome appointments
• check in patients and rebook appointments
• theatreman update
• wound check organisation
• arrange transport
• manage clinic notes for day
• general administration

About East Kent Hospitals NHS Trust

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It\'s about empowering frontline staff to lead improvements day-to-day. We\'re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Application and visa information

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

This advert closes on Monday 13 Oct 2025