Deputy Primary Care Network Manager

NHS; Bridgwater; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare provider in Bridgwater is seeking a proactive Deputy PCN Manager to oversee financial elements and support strategic development. The role involves managing ARRS claims, financial reporting, and providing operational guidance. Ideal candidates will have experience in NHS financial administration, strong skills in Excel and stakeholder engagement, and a degree-level education. This position offers a chance to contribute to quality patient care and organizational success.

Qualifications

• Experience of managing staff and services in primary or secondary care.
• Proven experience in financial administration, ideally within NHS or primary care settings.
• Excellent Excel and data handling skills.

Responsibilities

• Lead on ARRS claims submission and invoice processing.
• Track and reconcile ARRS funding allocations.
• Manage invoices from practices and providers.

Skills

Experienced in NHS financial administration

Staff management

Service delivery in primary/secondary care

Skilled in Excel

Stakeholder engagement

Producing financial documentation

Education

Degree level education or equivalent

Tools

EMIS (Optum)

Job description

Interviews scheduled for 16th and/or 18th December 2025:

Bridgwater Bay PCN is seeking a proactive anddetail-oriented Deputy PCN Manager to support the operational delivery andstrategic development of network services. A key focus of this role will be managing the financial elements of PCN operations, including the administrationof ARRS (Additional Roles Reimbursement Scheme) claims, invoice processing, and reconciliation of payments across practices and providers.

This is a pivotal role for someone who thrives on precision, stakeholder engagement, and continuous improvement ensuring that financial processes are robust, timely, and aligned with national guidance and local priorities. The role requires working closely with the PCN Manager, Clinical Director, PCN Executives and PCN Board to provide operational support and guidance to enable the Network to meet its agreed aims and objectives.

Main duties of the job

• Lead ARRS claims submission, funding reconciliation, and invoice processing across practices and providers.
• Maintain audit trails and support budget monitoring, forecasting, and Board-level financial reporting.

Operational & Strategic Support

• Deputise for the PCN Manager, coordinate workforce and service delivery, and contribute to SOPs and dashboards.
• Oversee HR, IT, and governance systems while supporting strategic objectives and tracking PCN projects and risks.

Skills & Experience

• Experienced in NHS financial administration, staff management, and service delivery within primary or secondary care.
• Skilled in Excel, EMIS (Optum), stakeholder engagement, and producing clear financial and operational documentation

About us

Bridgwater Bay Primary Care Network (BBPCN) is the largest PCN in Somerset with 9 GP practices, a health & wellbeing hub and a diverse population spread across town and rural locations.

As a PCN we are forward thinking, innovate and driven to deliver the best patient care for our population. This includes health population management, and this role ties in with supporting that and tracking the improvements we can make to patients lives.

Key Aims of Bridgwater Bay Primary Care network:

• To support the sustainability and resilience of GP Practices in Bridgwater Bay PCN.
• The implementation and co-ordination of the Bridgwater Bay Primary Care Network as per the NHS Long Term Plan.
• Support primary care services to manage demands of Bridgwater Bay population growth.
• Support the sustainability of the workforce in view of the growing demand for service.
• Supporting change management across the Primary Care Network.

Job responsibilities

Lead on the preparation and submission of monthly ARRS claims via the NHSE portal.

Track and reconcile ARRS funding allocations, ensuring accuracy and compliance with contractual requirements.

Manage invoices from practices, providers, and third-party suppliers, ensuring timely processing and resolution of queries.

Maintain a clear audit trail of payments, reimbursements, and budget allocations, working closely with finance leads across member practices.

Support the PCN Manager in budget monitoring, forecasting, and reporting to the Board.

Operational & Strategic Support

Deputise for the PCN Manager as required, attending meetings and representing the PCN in operational forums.

Assist in the coordination of PCN services, workforce deployment, and service delivery models.

Contribute to the development of SOPs, dashboards, and performance reports.

Support onboarding and induction of new ARRS staff, ensuring role clarity and alignment with PCN priorities.

Build strong relationships with practice managers, clinical leads, and external partners.

Supporting the Clinical Director, PCN Executive, and Board in delivering local strategic objectives.

Overseeing human resources, financial administration, and organisational management.

Managing data systems, IT access, and information governance.

Tracking PCN projects, milestones, and risks, and ensuring timely reporting and documentation.

Skills & Experience

Experience of managing staff and services in primary or secondary care.

Proven experience in financial administration, ideally within NHS or primary care settings.

Strong understanding of ARRS funding, PCN structures, and NHS financial frameworks.

Excellent Excel and data handling skills, with the ability to produce clear financial summaries and reconciliations.

Experience of using a clinical system, preferably EMIS (Optum).

Highly organised, with attention to detail and ability to manage competing priorities.

Confident communicator, able to engage with stakeholders at all levels.

Experience in project coordination, service improvement, or operational delivery is desirable.

Equality & Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post holder will strive to maintain quality within the organisation, and will:

Alert other network team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the network team members by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Effectively manage own time, workload and resources.

Communication

The post holder should recognise the importance of effective communication within the organisation and will strive to:

Communicate effectively with other team members.

Communicate effectively with outside agencies and other stakeholders.

Recognise peoples needs for alternative methods of communication and respond accordingly.

General Information

At all times promote and maintain the safety of children by working according to the Child Protection Policy and supporting guidance. Being pro-active and responsive to child protection concerns by early reporting, recording and referral of issues according to PCN arrangements. Attending child protection training that is appropriate to your role.

Safeguarding

All employees have a duty for safeguarding and promoting the welfare of children and vulnerable adults. Staff must be aware of the procedure for raising concerns about the welfare of anyone with whom they have contact.

Risk Management and Health and Safety

Employees must be aware of the responsibilities placed on them under the Health & Safety at Work Act 1974, ensure that agreed safety procedures are carried out and maintain a safe environment for employees, patients and visitors.

Records Management

The post holder has responsibility for the timely and accurate creation, maintenance and storage of records in accordance with policy, including email documents and regarding the Data Protection Act, The Freedom of Information Act and any other relevant statutory requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

• Degree level education or management qualification or training/experience equivalent to working at graduate level.

Experience

• Specialist knowledge of working in an administrative and business environment and its systems and practices including projects and business planning, and information management.
• Up to date knowledge of employment law and its application.
• Specialist knowledge of working in an administrative and business environment and its systems and practices including projects and business planning, and information management.
• Up to date knowledge of employment law and its application.
• Knowledge of primary care contractual and commissioning processes
• Knowledge of NHS structures and organisational relationships
• Experience of working within the NHS and Medical and Dental environment

Skills

• High level of interpersonal and communication skills, and the ability to analyse interpret and collate information.
• Ability to use initiative, act, make decisions and solve problems independently, and know when to refer upwards.
• Ability to provide and receive sensitive information in a confidential manner, resolve queries and conflict using tact and diplomacy
• Ability to engage with external agencies and represent the organisations interests
• Ability to manage and prioritise own workload
• Ability to work under pressure of multiple demands
• IT literate and proficient in the advanced use of keyboard and word packages i.e. Word, excel, and databases.
• Can demonstrate insight into learning needs and ability to address them
• Ability to manage a complaints process
• Ability to manage an appraisal process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.