Deputy Practice Manager

Primary Care Careers; Bedford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare practice in Bedford is seeking a deputy practice manager to oversee administrative functions and support the practice manager. The role involves managing day-to-day operations, patient feedback, and compliance monitoring. The ideal candidate will have experience in primary care, familiarity with SystmOne, and strong organizational skills. This is a full-time position, ideal for an experienced manager looking for a new challenge.

Benefits

Attractive salary and terms

Development of special interests encouraged

Friendly nursing and administrative support

Qualifications

• Experience and familiarity with SystmOne clinical system is essential.
• Proven ability to manage administrative functions and HR matters.
• Strong organizational skills to prioritize workload.

Responsibilities

• Support daily operations for the practice manager.
• Manage patient queries and feedback effectively.
• Coordinate recruitment processes including inductions and training.

Skills

Experience of working within primary care

Experience of SystmOne

Ability to work without direct supervision

Flexible to work additional hours

Education

GCSE or equivalent, English, Maths

Job description

Queens Park Group Surgery based in Bedford are looking for a deputy practice manager to join their team on a full-time basis. Reporting to the practice and business manager, this role involved managing the administrative functions, assisting with HR matters and supporting the implementation of policies and procedures for the surgery.

If you are an experienced manager looking for a new challenge, then we would love to hear from you.

Main duties of the job

• Day to day support to the practice manager.
• Ensure the efficient running of the reception, appointment bookings whilst monitoring demand.
• Oversee medical record management.
• Point of contact for queries.
• Attend meetings as required.
• Manage any patient feedback and/or complaints.
• Assist in recruitment, inductions and training.
• Manage rotas and absence management.
• Monitor compliance.
• Liaise with the Primary Care Network Manager on a regular basis.
• Visit other sites once a month.

About us

We are a very long-established practice working across two sites in Bedford, looking after 12,500 patients. We are also care-taking another local practice in Bedford, with a list size of 9,000 patients.

• SystmOne clinical system
• Rated Good by CQC
• High QOF achievers
• Friendly nursing and administrative support
• Development of special interests encouraged
• Attractive salary and terms and conditions
• 6 months mutual assessment period

We are active members of our primary care network and we welcome collaborative working. Our vision is progressive, we are actively looking for new opportunities and we are a training practice. We grow our own staff and are developing advanced nurse practitioners and healthcare support workers. Bedfordshire is a great location and has a reputation for excellent schools, beautiful villages and countryside, close to Milton Keynes for shopping, and 35 minutes from London by train.

Informal enquiries/visits welcome.

For further information please contact our practice & business manager by email: [e-mail].

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Experience

• Experience of working within primary care essential.
• Experience of SystmOne.
• Ability to work without direct supervision and determine own workload priorities.
• Flexible to work additional hours as required.

Qualifications

• GCSE or equivalent, English, Maths.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Queens Park Group Surgery | Dr Khokher & Partners