Deputy Operations Manager

Classic10; Wolverhampton; On-site; GBP 35,000; Full time

Job summary

A rapidly expanding Complex Care provider in Wolverhampton is seeking a Deputy Operations Manager to oversee the delivery of complex care packages. This role requires strong leadership skills and a proactive approach to service improvement. The ideal candidate will be experienced in CQC compliance and safeguarding, with excellent communication abilities. The position offers a salary starting from £35,000 per annum and opportunities for professional development within a supportive environment.

Benefits

Clear progression route

Ongoing professional development

Supportive senior leadership

Qualifications

• Experienced as a Deputy Manager, Operations Lead, or Senior Care Coordinator.
• Confident in CQC compliance, safeguarding, and service quality.
• Strong communicator in a fast-paced environment.

Responsibilities

• Oversee delivery and performance of complex care packages.
• Lead service quality monitoring and governance.
• Support and mentor Care Coordinators and Team Leaders.

Skills

CQC compliance

Service quality monitoring

Leadership

Communication skills

Safeguarding

Job description

📢 Deputy Operations Manager – Complex Care 📢

📍 Location: Wolverhampton (Office-Based with Regional Oversight)

💰 Salary: From £35,000 per annum (DOE)

🚨 We’re recruiting for an experienced Deputy Operations Manager to join a rapidly expanding Complex Care provider based in Wolverhampton. This is an excellent opportunity to step into a leadership role with real influence across community-based services for adults and children with complex clinical needs.

This is a fantastic opportunity for:

Qualifications

• ✅ An experienced Deputy Manager, Operations Lead, or Senior Care Coordinator
• ✅ Someone confident in CQC compliance, safeguarding, and service quality
• ✅ A strong communicator who thrives in a fast-paced, dynamic environment
• ✅ A proactive leader passionate about service improvement and people development

Responsibilities

• 🔹 Oversee day-to-day delivery and performance of complex care packages
• 🔹 Lead on service quality monitoring, governance, and auditing
• 🔹 Support and mentor Care Coordinators, Nurses, and Team Leaders across regions
• 🔹 Build strong relationships with commissioners, ICBs, and healthcare partners
• 🔹 Support new package setups, staff onboarding, and ongoing service development
• 🔹 Contribute to safeguarding investigations and continuous quality improvement

What’s on offer

• • Salary from £35,000 per annum (DOE)
• • Clear progression route to Operations Manager
• • Ongoing professional development and training
• • Supportive senior leadership and clinical governance team
• • Opportunity to shape services within a growing complex care organisation