Deputy Manager - Walsall

Tenpin Ltd; Walsall; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment company in Walsall is seeking a passionate leader to manage daily operations and create a customer-focused culture. The ideal candidate will have experience in leisure or hospitality management and a commitment to exceptional customer service. Opportunities for career development are available for those looking to progress. The role includes an industry-leading bonus scheme and numerous employee benefits.

Benefits

Industry-leading bonus scheme

33 days holiday (including Bank Holidays)

Enhanced maternity, paternity and adoption leave

Employee Assistant Programme

Free food (when working 6+ hours)

Life assurance (4× annual salary)

Birthday off

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Experience in leading and developing large teams.

Responsibilities

• Manage daily operations of the centre.
• Create a customer‑focused culture.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager and support in achieving targets and KPIs.

Skills

Customer service

Team leadership

Operational management

Enthusiasm

Ambition

Job description

Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

Responsibilities

• Manage daily operations of the centre.
• Create a customer‑focused culture.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager and support in achieving targets and KPIs.
• Ensure compliance with policies and procedures.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Experience in leading and developing large teams.
• Determined, enthusiastic and patient.
• Ambitious and eager to progress.

Tenpin Ltd (part of Ten Entertainment Group Plc – www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a “Best Workplace” by Great Places to Work® in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees at the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all.

Benefits

• Industry‑leading bonus scheme.
• 33 days holiday (including Bank Holidays).
• Enhanced maternity, paternity and adoption leave.
• Tenpin Treats – retailer discounts and Best Doctors.
• Free bowling for family & friends.
• Free food (when working 6+ hours).
• Medicash.
• Employee Assistance Programme.
• Free counselling.
• Life assurance (4× annual salary).
• Birthday off.
• Long Service Awards.

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2‑minute application.