Deputy Manager

NHS; Sheffield; On-site; GBP 25,000; Part time

Job summary

A non-profit organization in Sheffield seeks an enthusiastic Deputy Shop Manager to join their retail team part-time. In this role, you will support the Shop Manager in leading the Crystal Peaks shop, ensuring high customer service standards and effective stock management. Candidates should have previous retail experience, excellent communication skills, and the ability to recruit and motivate staff. A commitment to promoting sustainability and problem-solving are essential. This position offers a competitive salary and the chance to make a meaningful impact.

Qualifications

• Previous retail/customer-facing experience.
• Ability to recruit, train, and motivate volunteers or staff.
• Working knowledge of relevant regulations and financial guidelines.
• Excellent communication, organizational, and problem-solving skills.
• Positive attitude and ability to work unsocial hours when required.

Responsibilities

• Lead on achieving profit targets by maximizing sales and minimizing costs.
• Ensure high standards of customer service and shop cleanliness.
• Manage stock efficiently, including pricing and disposal.
• Promote St Lukes and engage with stakeholders and the public.
• Recruit, train, and motivate volunteers and staff.

Skills

Retail/customer-facing experience

Recruiting and training skills

Excellent communication skills

Problem-solving skills

Organizational skills

Job description

Job Summary

Its an exciting time to be joining the St Lukes retail team, as we expand the portfolio of our shops, and enhance the St Lukes supporter and colleague experience. The role of Deputy Shop Manager is integral to the expansion and innovation project, whilst generating the much needed income to support 6000 people every year across Sheffield. This is a 22.5 hour a week post. We are looking to recruit an enthusiastic, experienced and motivated Deputy Shop Manager to join the retail team. You will be responsible for supporting the Shop Manager in managing the Crystal Peaks shop. Strong communication skills are essential, to lead a team of staff and volunteers from different backgrounds, to promote the work of St Lukes and highlight the benefits of sustainability. Being a leader and motivator who has the ability to resolve problems, make decisions with a positive attitude, and deal sensitively in difficult or distressing situations is essential. Having the knowledge, the experience and determination to exceed budgets, monitoring costs, and an ability to work commercially within the retail sector are key components to the role.

Responsibilities

• Lead on achieving profit targets by maximizing sales and minimizing costs.
• Ensure high standards of customer service, shop display, and cleanliness.
• Manage stock efficiently, including pricing, rotation, and disposal.
• Promote St Lukes and its work, engaging with stakeholders and the public.
• Recruit, train, and motivate volunteers and staff.
• Implement necessary procedures and ensure compliance with health, safety, and security standards.
• Collaborate with the fundraising and marketing team to enhance St Lukes image.

Qualifications and Experience

• Previous retail/customer-facing experience.
• Ability to recruit, train, and motivate volunteers or staff.
• Working knowledge of relevant regulations and financial guidelines.
• Excellent communication, organizational, and problem‑solving skills.
• Positive attitude, empathy, and ability to work unsocial hours when required.
• Full driving licence preferred.

Person Specification

Essential

• Previous experience working with people from a variety of backgrounds.
• Experience of maintaining administrative procedures.
• Previous experience of managing staff or volunteers.

Desirable

• Previous experience gained within a retail/customer facing role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About Us

At St. Lukes, we offer more than just a job we offer a fulfilling career where you can truly make a difference. In addition to a supportive work environment, we provide opportunities for ongoing training and development, a competitive benefit package, and a chance to be part of a compassionate and dedicated team. You can find out more about our benefits here: https://www.stlukeshospice.org.uk/work-for-us-benefits

Job Details

Posted on 19 December 2025 • Salary: £24,153 a year • Contract: Permanent • Working pattern: Part‑time • Reference number: STL1150089

Employer Details

St Luke’s Hospice

St Luke’s Crystal Peaks

Crystal Peaks Shopping Mall

Sheffield

S20 7PJ

https://www.stlukeshospice.org.uk/