Deputy Manager

Buzzworks Holdings; Musselburgh; On-site; GBP 24,000 - 30,000; Full time

Job summary

A hospitality group in Scotland is seeking a dynamic Deputy Manager to support the day-to-day operations of their venue. You will work closely with the General Manager to enhance guest experiences, motivate staff, and maintain high service standards. The ideal candidate has leadership skills, is guest-focused, and is experienced or ready to step into a management role. This position offers opportunities for career progression and a supportive team culture.

Benefits

Flexible working

Leadership Development Programme

40% staff discount across venues

Career progression opportunities

Extra holidays at 1, 3 & 5 years’ service

Wellbeing support

Financial wellbeing care

Qualifications

• Experienced in hospitality management or readiness for the next step.
• Ability to build trust and motivate a team.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Support the General Manager in running the venue profitably.
• Lead the team to deliver exceptional guest experiences.
• Mentor and coach team members to reach their potential.
• Ensure compliance with quality and safety standards.
• Handle guest complaints with confidence.

Skills

Leadership

Guest Focused

Communication

Problem Solving

Job description

We’re Buzzworks

We’re more than just a hospitality group; we are a community. With 22 vibrant venues (and counting), Buzzworks is a people-first business that delivers positive energy, incredible food & drink, and unforgettable experiences to every neighbourhood we serve.

We are on the lookout for a dynamic, people-focused Deputy Manager. Who will help support the day-to-day running of one of our venues and help shape the next generation of hospitality talent?

The Buzz

• Flexible working - work that works for you
• Leadership Development Programme - tailored to help you succeed
• A supportive and engaging team culture
• 40% staff discount across all Buzzworks venues
• Career progression opportunities within our growing company
• Extra holidays at 1, 3 & 5 years’ service
• Wellbeing support - wellness hub, discounted gym membership
• Financial wellbeing care - support packages & Wagestream access

The Works

As a Deputy Manager, you’ll be right at the heart of the action, working closely with the General Manager to lead the team, delight guests, and keep everything running smoothly. You’ll support everything from high-energy service to training and development, helping create a venue that both customers and colleagues love.

In this role, you’ll:

• Support the General Manager in the smooth, profitable running of the venue
• Lead by example to deliver exceptional guest experiences
• Motivate and coach the team to reach their full potential
• Maintain high standards in quality, service, safety, and compliance
• Handle tricky situations and complaints with calm, guest-first confidence
• Bring our Buzzworks Core Values to life, on every shift

You are:

• A natural Leader who builds trust and brings out the best in others
• Guest Focused, confident, and unflappable under pressure
• A strong communicator and problem solver
• Experienced in hospitality management or ready to take the next step
• A true team player with a can-do attitude and a passion for service

Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is the key to achieving our aim: To make people feel great through hospitality.