Deputy Manager

Boots Opticians; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in London seeks a Deputy Manager to lead a team in providing exceptional customer and patient experiences. You will interpret data to adapt to customer needs, coach your team, and support business priorities. Essential experience in managing retail teams is required. The role offers various benefits including a retirement savings plan and employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling support

Qualifications

• Experience leading managers who lead teams within a retail environment.

Responsibilities

• Lead and develop a team in a retail environment, delivering excellent customer/patient experience.
• Inspire teams with new priorities across the business.
• Interpret data to respond quickly to changing customer needs.
• Coach and review team performance regularly.

Skills

Leadership in retail

Coaching and development

Data interpretation

Job description

Overview

As a deputy manager in one of our flagship stores you will help lead one of our biggest businesses to deliver a great customer and patient experience. You will report to the General Manager with a store leadership team to support you and will be responsible for delivering a strong trading performance underpinned by an exceptional operational platform. You will keep up to date and inspire your teams to engage with new priorities across the business, including Pharmacy services and New Product Development launches. You will interpret data, trends and insights to work at pace and react to the changing needs of the customer. You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews.

Responsibilities

• Lead and develop a team in a retail environment, delivering a strong trading performance and excellent customer/patient experience.
• Inspire and engage teams with new priorities across the business, including Pharmacy services and New Product Development launches.
• Interpret data, trends and insights to respond quickly to changing customer needs.
• Coach and review team performance regularly to drive development.

Qualifications

Essential

• Experience leading managers who lead teams within a retail environment.

Desirable

• Experience working within community pharmacy.

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

About Boots

We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.