Deputy Head Housekeeper

Hilton Worldwide, Inc.; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Glasgow is seeking a Deputy Head Housekeeper who will assist in overseeing housekeeping operations while ensuring high standards and excellent service. The ideal candidate has significant experience in hospitality housekeeping, strong leadership skills, and is capable of managing budgets effectively. This role includes training team members and acting in the absence of the Head Housekeeper. Competitive perks and career growth opportunities are offered.

Benefits

Smart uniform provided and laundered

Free healthy meals when on duty

Career growth opportunities

Personal development programmes

Team Member Travel Program

High street discounts

28 days holiday increasing to 33

Discounted dental and health cover

Free parking (subject to availability)

Discounted taxi service

Guest Experience Day after probation

Modern Team Member areas

Qualifications

• Experience in a managerial or supervisory capacity in housekeeping.
• Capability to manage budgets and control costs.
• Commitment to high customer service levels.

Responsibilities

• Oversee housekeeping operations.
• Monitor standards and performance of the housekeeping team.
• Assist in maintaining communication and relationships with teams and customers.

Skills

Housekeeping experience

Commercial awareness

Leadership skills

Interpersonal skills

Communication skills

IT proficiency

Ability to work under pressure

Tools

Property Management Systems

Job description

Deputy Head Housekeeper (HOT0C640)

Work Locations: Hilton Glasgow Hotel, 1 William Street, Glasgow G3 8HT

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking (depending on availability)
• Discounted Taxi when public transport stops running
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

A Deputy Head Housekeeper is responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?

• Assist with overseeing Housekeeping operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up‑to‑date knowledge of all room categories and amenities
• Assist Head Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure ongoing training to support Head Housekeeper
• Ensure communication meetings are conducted and post‑meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the Front Office team
• Deputise in absence of Head Housekeeper
• Assist other departments wherever necessary

What are we looking for?

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• High level of IT proficiency
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.