Deputy General Manager

Said Business School; United Kingdom; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A leading educational institution in the United Kingdom seeks a Deputy Guest Services Manager. This role involves overseeing the front-of-house operations at the Global Leadership Centre, ensuring high service standards while managing daily guest experiences. The successful candidate will have a solid background in hospitality, leading teams effectively and resolving guest issues. This permanent position offers a competitive salary and various benefits including generous holidays and hybrid working arrangements.

Benefits

Generous holiday allowance

Hybrid working

Membership of the pension scheme

Discounted bus travel

Subsidised onsite catering

Cycle loan scheme

Qualifications

• Proven ability to lead by example in hospitality or guest services.
• Strong track record in delivering premium service standards.
• Excellent communication skills for resolving issues calmly.

Responsibilities

• Coordinate daily front-of-house operations across shifts.
• Act as Duty Manager, ensuring building's operational presentation.
• Manage guest arrivals and provide direct supervision.

Skills

Leadership

Customer service

Communication

Problem-solving

Job description

Overview

The Global Leadership Centre (GLC) is the University of Oxford's newest hub for executive education – a place where senior leaders, scholars and global thinkers come together to shape the future of business and society. We are seeking an outstanding Deputy Guest Services Manager to play a key operational role in delivering a seamless, high‑calibre guest experience at the GLC. The Deputy will report to the Guest Services Manager and be responsible for leading the day‑to‑day delivery of the School's 24/7/365 front‑of‑house service. This leadership role combines shift supervision, team coordination and service delivery. The Deputy will implement and uphold Standard Operating Procedures (SOPs), lead team briefings and act as the on‑duty contact in the Guest Services Manager's absence. The position is expected to work five days out of seven, with straight shifts usually between the hours of 07:00 and 22:00.

Responsibilities

• Coordinate daily front‑of‑house operations across all shifts, maintaining consistent, high service standards.


• Act as Duty Manager on a rota basis, assuming responsibility for the building's operational presentation and guest satisfaction.


• Manage guest arrivals, departures, VIP visits, and in‑stay requests to ensure seamless service experiences.


• Provide direct supervision and in‑the‑moment coaching for the Guest Services team across the 24/7 operation.


• Uphold and support the implementation of SOPs and service protocols, ensuring compliance and regular review.

Qualifications

You will be an experienced hospitality or guest services professional with a proven ability to lead by example and supervise or manage front‑of‑house or guest services teams. You will have a strong track record in delivering premium service standards, implementing operational processes and managing staff rotas. Excellent communication skills, with the ability to calmly and diplomatically resolve issues and handle complaints, are essential. You must have the Right to Work within the UK, as this position may not accrue enough points under the UK points‑based immigration system.

Salary & Benefits

Grade 6: £35,681 – £41,636 per annum (including the Oxford University weighting of £1,730 per annum). These figures are based on 37.5 hours, and will be pro‑rated up to 40 hours a week. This is a permanent, full‑time position (40 hours per week).

• Generous holiday allowance of 38 days including bank holidays


• Hybrid working


• Membership of the Oxford staff pension scheme


• Discounted bus travel


• Subsidised onsite catering


• Cycle loan scheme


• And many other University benefits available on site at the Global Leadership Centre

EEO Statement

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities, and we celebrate diversity, advance equity, and nurture inclusion across everything we do.