Deputy General Manager

Compass Group UK; Manchester; On-site; GBP 32,000 - 46,000; Full time

Job summary

A leading hospitality service provider in Manchester seeks an experienced Deputy General Manager. In this key role, you will support the General Manager, ensuring exceptional food and service while motivating staff to deliver outstanding visitor experiences. Ideal candidates possess strong leadership experience and a passion for hospitality. Enjoy benefits like free meals on duty and professional development programs.

Benefits

Free meals while on duty

Exclusive travel and retail discounts

Access to wellness and fitness classes

Digital GP services

Contributory pension scheme

Tailored career pathways

Qualifications

• Proven experience in a senior hospitality management role.
• Ability to manage a high-performing team effectively.
• Strong IT skills for operational efficiency.

Responsibilities

• Support the General Manager with daily café and restaurant operations.
• Ensure high quality food and service delivery.
• Build relationships with stakeholders.
• Motivate a diverse team.
• Uphold health, safety, and compliance standards.
• Assist with marketing to enhance engagement.

Skills

Senior leadership experience in hospitality

Strong commercial and financial acumen

Motivational, team-oriented leadership style

Passion for food and service

Excellent communication and organisational skills

Attention to detail

Job description

Deputy General Manager

Hours: 40 hours per week over 5 days (including 1 weekend day)

We are seeking a dedicated and experienced Deputy General Manager to support the General Manager in leading one of Manchester’s most iconic cultural destinations. This is a key leadership role where you will help drive operational excellence, deliver outstanding visitor experiences, and contribute to the overall strategic direction of the venue.

As Deputy General Manager, you will act as second in command, ensuring smooth day-to-day operations, inspiring teams, and stepping in for the General Manager when required. You will work across departments to maintain high standards, drive business growth, and support a hospitality offer that complements a venue known for its powerful storytelling and world-class exhibitions.

Why Join Restaurant Associates

Restaurant Associates delivers exceptional food and service in inspiring spaces. In this role, you’ll work alongside a forward-thinking client, benefit from the support of an experienced senior leadership team, and have the autonomy to help shape an innovative and people-focused hospitality experience.

We Offer

• Free meals while on duty
• Exclusive travel and retail discounts
• Access to wellness, mindfulness, and fitness classes
• Digital GP services for you and your family
• Up to 44% off cinema tickets
• Contributory pension scheme
• Tailored career pathways and MyLearning development programmes

Key Responsibilities

• Support the General Manager in leading daily operations across café, restaurant, and events
• Ensure excellent food and service delivery in line with brand and client standards
• Build and maintain strong working relationships with internal and external stakeholders
• Motivate and manage a high-performing, diverse team
• Uphold health and safety, compliance, and sustainability standards
• Contribute to commercial growth and achievement of financial goals
• Assist with marketing initiatives to increase footfall and engagement

Who You Are

You are a proactive and people-focused leader with a background in hospitality management and a passion for delivering exceptional guest experiences.

You’ll Bring

• Senior leadership experience in hospitality, catering, or retail
• Strong commercial and financial acumen
• A motivational, team-oriented leadership style
• A passion for food, service, and cultural engagement
• Excellent communication, organisational, and IT skills
• An innovative mindset with great attention to detail

Ready to step into a leadership role that combines purpose, creativity, and operational excellence? Apply today to join a team making a real impact in a truly inspiring venue.

About Us

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\'s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0109/70664001/52759921/SU #RA Venues

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!