Deputy General Manager

TGI Fridays UK; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A renowned restaurant chain based in Greater London seeks a Deputy General Manager. In this role, you will lead a team to provide exceptional guest service and maintain operational excellence. You will have a competitive salary and benefits package, including a guaranteed 48-hour contract, paid holidays, and opportunities for skill development. The position requires strong leadership skills and a proven track record in hospitality. Join us to create an unforgettable dining experience while advancing your career.

Benefits

30 days paid holiday

Enhanced pension benefits

Private medical healthcare

50% discount on food

Leadership conferences

Skill development programmes

Generous Refer a Friend scheme

Unlimited TRONC

Discounted gym membership

Qualifications

• Solid experience in a similar role with proven success.
• Ability to foster a guest-obsessed culture.
• Restaurant or hospitality experience is required.

Responsibilities

• Lead and inspire the performance of the store team.
• Oversee store operations, including people and sales.
• Ensure TGI Friday’s standards are maintained.

Skills

Leadership

Guest service

Financial management

Problem-solving

Communication

Job description

Competitive Salary, guaranteed 48-Hour contract & unlimited TRONC

We are SO back! At TGI Fridays we are the home of the feel‑good American grill and we are famous for bringing our guests back to a freedom they never knew they missed.

As Deputy General Manager you will be guest obsessed to deliver a magical experience with real food, real vibes and a spirit of celebration.

Our “Showtime” guest journey brings an American style service to every shift, every plate and every table.

Join our leadership team today and experience the opportunity to be bold, be brilliant and be real!

Apply directly to us and enjoy the following benefits:

• Guaranteed 48-hour contract (over 7-day operation)
• 30 days paid holiday each year.
• Enhanced pension benefits and private medical healthcare
• 50% discount on food in our restaurants for you and up to 5 guests
• Participation in our many reward programmes, long service awards
• Leadership conferences and many cultural events through the year
• Participation in local incentives that offer exciting and unique travel experiences globally.
• Skill development programmes that will support you in fast-tracking yourcareer progression.
• Participation in our Apprenticeships programmes that are available to all levels.
• A generous Refer a Friend scheme with great bonuses paid for each successful referral.
• Unlimited TRONC
• Family Friendly policies including enhanced maternity and paternity pay.
• Wellbeing and support services designed for everyday life and/or significant moments.
• Access to a 24/7 helpline of nurses, counsellors, midwives and pharmacists.
• Discounted gym membership and online fitness classes.
• Flexible pay – early access to your pay; savings accounts; discounts; cashback; access to personal financial coaches and learning resources.
• The opportunity to make new friends along the way.

Being a Deputy General Manager

Reporting into the General Manager you will be involved in all aspects of store operations. Our DGMs lead our teams, maintain our standards, and offer the BEST experience to our guests. You lead the Fridays Family in store today so you can learn to run your own restaurant tomorrow.

This will include:

• Leading and inspiring the performance of the store team through our TGI Friday’s values.
• Overseeing aspects of the store’s operation and performance, including, but not limited to, People, Guest, Sales, Profit, Operations, Health & Safety and Property.
• Ensuring that TGI Friday’s standards are maintained, and the restaurant performance delivers its targets.
• Creating an environment within store where our teams and guests feel valued, loyal and are celebrated.
• Leading by example and being a cultural ambassador for TGI Fridays.
• Being the next generation of Deputy General Managers!!

About you:

The successful applicant should be able to demonstrate the following:

• Solid experience in a similar role, with a proven track record of leading and delivering.
• The ability to demonstrate the delivery of a guest obsessed culture.
• Restaurant / hospitality experience
• Proven track record of leading teams to success
• Strong financial skills and be able to comfortably manage all audits and due diligence.
• The ability and skill to manage budgets, labour controls and forecasting.
• Strong commercial acumen that enables you to drive sales and deliver business results.
• Excellent problem‑solving skills and the ability to think fast.
• Great communication skills that allow you to lead and inspire a team and delight our guests.