Department Manager, Footwear, Selfridges London

KURT GEIGER; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading footwear and accessories brand in Greater London is seeking an experienced retail manager. The role involves ensuring high customer service standards, managing a large team, and achieving sales targets. The ideal candidate should have a background in fast-paced retail, preferably within a luxury brand, and possess strong leadership skills. Benefits include a competitive salary, bonuses, uniform allowances, and discounts.

Benefits

Generous bonus structure

Uniform allowances

Enviable discounts

Qualifications

• Proven track record in a high turnover, fast-paced retail environment.
• Experience in managing a large team effectively.
• Background in a luxury, fashion-forward brand preferred.

Responsibilities

• Ensure high standards of customer service at all times.
• Maintain store and company sales targets and procedures.
• Drive team performance and coaching for development.
• Maintain excellent visual presentation consistent with brand guidelines.

Skills

Customer service excellence

Team leadership

Effective communication

Retail management

Visual merchandising

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Responsibilities

• Ensure customer service is of the highest standards at all times
• Be a role model for your team and Kurt Geiger with your own service standards
• Ensure all store and company sales targets, policies and procedures are met and maintained
• Actively liaise, communicate and develop good relations with your team and Senior Management
• Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development
• Rota your team effectively and ensure optimum cover during peak trading periods
• Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards
• Ensure your boutique maintains excellent visual presentation which is consistent with company guidelines
• Previous experience high turnover, fast paced store/concession management role
• Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred
• A customer service ambassador
• Proven ability to drive a large team
• Representative of our luxury/fashion forward brand in every way
• Competitive basic salary
• Generous bonus structure
• Uniform allowances
• Enviable discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism