Dental Referral Coordinator

NHS; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

A health organization in the United Kingdom is seeking a Dental Referral Co-Ordinator to lead administrative support and processing of referrals. The role requires experience in dental environments, excellent Microsoft Office skills, and the ability to handle complaints effectively. Responsibilities include scheduling appointments, producing reports, and providing training on Dental Software. The organization offers opportunities for career progression and supports employee wellbeing with various benefits.

Benefits

Career progression opportunities

27 days annual leave plus bank holidays

NHS Discount

Employee Assistance Programme

Qualifications

• Experience in an administration role is important.
• Extensive knowledge of Microsoft Packages is necessary.
• Prioritization and ability to work under pressure are essential.

Responsibilities

• Process referrals and schedule appointments.
• Produce reports for the Senior Management Team.
• Maintain the General Anaesthetic pathway successfully.

Skills

Microsoft Office skills (Excel, Word)

Complaint handling

Report production and data manipulation

Knowledge of Dental Software

Organizational skills

Education

Good standard of education with excellent numeracy and literacy

Previous experience of working with Dental Software

Tools

Microsoft Office

Job description

We are looking for a dedicated organised individual to continue the role of our Dental Referral Co-Ordinator. You will be responsible for leading on the administrative support by processing referrals, scheduling appointments and generally supporting our Senior Management Team and being pivotal part in supporting the wider service. You will be in collaboration with our Senior Dental Officers to maintain a successful General Anaesthetic pathway. Additionally, you will assist the Administration Manager in reviewing and updating processes and most importantly being primary contact for resolving issues and training new staff on our Dental Software. If you have that passion, knowledge and excited for an opportunity to support a successful service then do not hesitate to apply - we need you!

Previous applicants need not apply to this vacancy.

Main duties of the job

Leading on responsibility of the workload for the day to day running of Dental Referral Co-Ordinator. Providing administrative support for the Oxfordshire Community Dental Service - processing referrals, booking in appointments, producing reports for our Senior Management Team. The post holder will also work closely with our Senior Dental Officers to support and maintain and continuing a successful General Anaesthetic pathway. In addition, you will be supporting The Administration Manager in reviewing and updating processes as well as being the main contact, effectively dealing with issues and training new starters on our Dental Software.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount
• Lease car scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (waiting lists may apply)
• Staff networking and support groups

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person Specification

Knowledge Requirements

• Proven experience of using Microsoft Office computer programs including Excel, Word.
• Experience in complaint handling
• Experience in producing reports and manipulating data.
• Previous experience of working in a dental environment

Education & Qualifications

• Good standard of education with excellent numeracy and literacy.
• Previous experience of working with Dental Software.

Further Training or Job-related aptitude and skills

• Ability to work to deadlines, prioritise a heavy workload and maintain accuracy
• Ability to liaise with all professionals and levels in a confident and effective manner
• Ability to deal with complaints and incidents in a professional manner.
• Dental Software knowledge.
• Worked with patients who have additional needs.

Experience

• Experience within an administration role.
• Extensive knowledge of Microsoft Packages
• Organisational skills
• Ability to work to deadlines and prioritise a heavy workload always ensuring high level of attention to detail
• Manage and prioritise own workload
• Previous experience as a Senior Administrator.

Personal Qualilties

• Ability to deal with the public in a polite and effective manner
• Ability to work under limited supervision
• Flexibility
• Professional approach
• Able to communicate with staff across all levels of the organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Oxford Health NHS Trust

Address

Trust HQ Corporate Services Littlemore Mental Health Centre

Trust HQ Corporate Services Littlemore Mental Health Centre