Delivery Manager - Lincoln (Ref: 13307)

HM Courts and Tribunals Service; Eastchurch; On-site; GBP 36,000; Full time

Job summary

A critical public service organization in Eastchurch is seeking a Delivery Manager to ensure the smooth operation of the Lincoln Magistrates' and Crown Court. This role involves leading a team, improving operational efficiency, and fostering relationships with stakeholders in the judicial system. Candidates should possess strong leadership qualities and the ability to engage effectively with diverse groups. A commitment to public service and a drive for excellence are essential for this dynamic role.

Benefits

Access to learning and development

Flexible working options

Civil Service pension with employer contribution

Annual Leave

Public Holidays

Qualifications

• Capability to lead and motivate a team.
• Hands-on problem-solving skills.
• Ability to engage with people at all levels.

Responsibilities

• Ensure smooth running of Lincoln Magistrates' and Crown Court.
• Maintain effective working relationships with the judiciary.
• Drive employee engagement and motivation.

Skills

Leadership

Changing and Improving

Making Effective Decisions

Communicating and Influencing

Job description

Overview

Our Delivery Managers play a critical role helping deliver justice. If you are customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, this role gives you the opportunity to play a pivotal role in Lincoln Magistrates' and Crown Court. Lincoln Magistrates' and Crown Courts sit within HMCTS' Midlands region in the Lincolnshire and Nottinghamshire Cluster supported by the Operations Manager and Court Delivery Managers.

Responsibilities

• Ensure the smooth running of Lincoln Magistrates’ and Crown Court, leading your team and supporting the Operations Manager to meet operational needs.
• Maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups; strive for continuous improvement to improve operational efficiency.
• Constructively manage complaints and complete corrective actions within set timescales.
• Identify and elevate any Court facilities issues to HMCTS Estates teams.
• Develop local priorities and objectives aligned to national/regional strategies and plans.
• Drive employee engagement, morale and motivation to deliver a highly effective performance.

About you

Are you a hands‑on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you.

Qualifications

• Leadership
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing

Further details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

Part‑time working

Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 32 hours per week over 5 days.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

HM Courts & Tribunals Service (HMCTS)

HM Courts & Tribunals Service is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

Salary and pension

Alongside your salary of £35,335, HM Courts and Tribunals Service contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

Candidate information

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ