Dedicated Lifestyle Manager

Ten Lifestyle Group; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global luxury concierge service is seeking a customer service advisor fluent in Arabic and English. You will advise premium clients, process various travel requests, and prepare tailor-made offers. Ideal candidates will possess several years of experience in the travel industry, a strong service orientation, and excellent communication skills. This position offers a competitive salary, hybrid working model, paid time off, and opportunities for career development.

Benefits

Competitive salary plus performance bonus

Paid time off including a volunteering day

Paid sabbatical after 5 years

Travel discounts and remote working holidays

Dynamic team culture

Qualifications

• C2 level proficiency in Arabic and English is required.
• Several years of experience in the travel industry.
• Passion for travel and luxury lifestyle is important.

Responsibilities

• Advise premium customers by phone and email.
• Process customer requests from offer preparation to billing.
• Prepare tailor-made offers and travel documents.

Skills

Excellent professional Arabic skills

Excellent professional English skills

Service-oriented attitude

Knowledge of GDS (preferably Amadeus)

Strong destination knowledge

Education

Tertiary qualification in tourism

Job description

Responsibilities

• Advise premium customers by phone and email in Arabic and English.
• Process customer requests from offer preparation to billing, including restaurant/club reservations, gifts, tickets, spa/fitness, yacht, flowers, transport, and sightseeing.
• Make reservations with restaurants, airlines, hotels, and destination agencies.
• Prepare tailor‑made offers, travel documents, itineraries, visas, and administrative processing.
• Proactively inform and inspire customers about exclusive promotions and events.

Qualifications

• Excellent professional Arabic and English skills (C2 level).
• Tertiary qualification or equivalent, preferably in tourism.
• Several years of experience in the travel industry, tour operation, or luxury concierge/hospitality.
• Knowledge of GDS (preferably Amadeus) and strong destination knowledge.
• Passion for travel and luxury lifestyle, including gastronomy, events, and culture.
• Service‑oriented, flexible, and able to work under pressure.
• Positive attitude and alignment with Ten Group values.
• Excellent communication skills.
• Available full‑time (40 hrs per week).

Company

• Ten Group is a global leader in lifestyle and travel services, serving millions of customers across 52 countries. Ten Life Group is a global luxury concierge service. We serve high‑net‑worth and ultra‑high‑net‑worth clients with leisure travel requests, using proprietary technology and expert lifestyle managers. We are a certified B Corp, committed to positive social and environmental impact.

Benefits

• Competitive salary plus performance bonus.
• Hybrid working model, with option for fully remote.
• Paid time off, including a paid day for volunteering.
• Paid sabbatical: 1 month after every 5 years of service.
• Ten Loyalty Rewards program.
• Remote working holidays and travel discounts.
• Inclusive, dynamic team culture and career development.