Debt Collection Advisor

TLB Medicals; Nelson; On-site; GBP 20,000 - 30,000; Full time

Job summary

A reputable medical provider in Nelson is seeking a Debt Collection Advisor to manage overdue accounts and engage with clients professionally. The role involves negotiating payment arrangements, maintaining accurate records, and providing excellent customer service. Previous debt collection experience is beneficial but not required, as training will be provided. The position offers additional leave, pension plans, and on-site parking.

Benefits

Additional leave

Company pension

Free parking

On-site parking

Qualifications

• Previous experience in debt collection preferred, but not essential.
• Ability to listen and speak clearly.
• Comfortable having constructive conversations.

Responsibilities

• Manage a portfolio of overdue accounts for timely recovery.
• Contact clients regarding outstanding balances.
• Negotiate payment arrangements in line with policies.
• Maintain accurate communication records.
• Escalate cases when necessary.
• Provide excellent customer service.

Skills

Debt collection experience

Good communication skills

Constructive conversation skills

Organisational skills

Teamwork

IT proficiency

Tools

Microsoft Office

CRM tools

Job description

Role Overview

The Debt Collection Advisor will be responsible for managing overdue accounts, engaging with clients and patients in a professional and empathetic manner, and working towards agreed collection targets. You will ensure debts are recovered promptly, while maintaining strong relationships and adhering to regulatory and company policies.

Key Responsibilities

• Manage a portfolio of overdue accounts, ensuring timely and efficient debt recovery.
• Contact clients/customers via phone, email, and written correspondence regarding outstanding balances.
• Negotiate and agree payment arrangements in line with company policies.
• Maintain accurate and up-to-date records of all communications and account activity.
• Escalate cases where necessary to senior management or external partners.
• Provide excellent customer service, treating clients with sensitivity and professionalism.
• Contribute to team targets and departmental KPIs.

Skills & Experience Required

• Previous experience in debt collection (preferred, but not essential — full training will be provided).
• Good communication skills, with the ability to listen and speak clearly and professionally.
• Comfortable having constructive conversations and finding positive solutions with clients.
• Strong organisational skills and attention to detail.
• Able to work well on your own initiative as well as part of a team.
• Confident using IT systems, including Microsoft Office and CRM tools.

Benefits

• Additional leave
• Company pension
• Free parking
• On-site parking

Work Location

Work Location: In person