Data Security Support Analyst

Phoenix Group Holdings; Birmingham; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A leading long-term savings and retirement business is seeking a Data Security Support Analyst to provide first-line operational support for its Data Loss Prevention service. The role involves monitoring alerts, performing triage, and ensuring timely responses to data security events. Ideal candidates will have strong analytical skills and an interest in cybersecurity. This position offers an entry-level opportunity with full training and a hybrid working model, including flexible hours.

Benefits

8% bonus up to 16%

Private medical cover

38 days annual leave

Excellent pension

12x salary life assurance

Career breaks

Income protection

3x volunteering days

Qualifications

• Strong analytical and problem-solving skills with attention to detail.
• Experience in cybersecurity and data protection with willingness to learn.
• Familiarity with Microsoft 365 tools.

Responsibilities

• Monitor DLP alerts across Microsoft Purview.
• Perform L1 triage: validate alerts and escalate when needed.
• Document incidents accurately for compliance.

Skills

Analytical skills

Problem-solving skills

Experience in cybersecurity

Strong communication skills

Tools

Microsoft 365 tools

Job description

Job Type : Permanent - Associate Band 2

Location : Hybrid – Edinburgh, Telford or Birmingham office. Expected 1–2 days per week in office, subject to business needs.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

Closing Date : 30 / 12 / 2025

Salary and benefits : £28,000 - £32,000 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market‑leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

As a Data Security Support Analyst, you’ll provide first‑line operational support for Phoenix Group’s Data Loss Prevention (DLP) service. You’ll be the first point of contact for alerts and incidents, performing triage, initial investigation, and escalation where required. Working closely with Data Security Engineers and Senior Engineers, you’ll help maintain a secure environment and ensure timely response to data security events.

This is an excellent opportunity for those starting their career in cybersecurity or looking to move into data security operations. Full training will be provided, but you’ll need strong analytical skills, attention to detail, and a proactive approach.

Key Responsibilities

• Monitor DLP alerts across Microsoft Purview and related platforms.
• Perform L1 triage: validate alerts, gather context, and escalate to engineers when needed.
• Document incidents accurately for compliance and audit purposes.
• Support routine operational tasks such as policy checks, reporting, and basic configuration under guidance.
• Assist with user queries related to data security policies and processes.
• Contribute to continuous improvement by identifying recurring issues and suggesting enhancements.
• Participate in knowledge sharing and training sessions to build technical capability.

What are we looking for?

• Strong analytical and problem solving skills with attention to detail.
• Experience in cybersecurity and data protection with willingness to learn and develop technical skills.
• Familiarity with Microsoft 365 tools (Outlook, Teams, SharePoint) – technical training will be provided.
• Excellent communication skills for clear incident documentation and stakeholder interaction.
• Exposure to security concepts or recognised frameworks (ISO 27001, NIST, or ISF Standard of Good Practice).
• Basic understanding of Data Loss Prevention (DLP) or similar technologies.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.