Data Centre Project Manager / Service readiness Manager

JR United Kingdom; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent Data Centre solutions provider is seeking an experienced Data Centre Project Manager / Readiness Service Implementation Manager responsible for the day-to-day management of functional tasks and ensuring the timely service delivery of Co-Lo and PWR activities. This role requires managing resources, engaging with stakeholders, and driving projects to meet KPIs in a high-standard operational environment. Candidates should have expertise in Data Centre operations and at least two technical disciplines.

Qualifications

• Experience in managing Data Centre projects.
• Ability to collaborate with diverse stakeholders.
• Expertise in at least two technical disciplines.

Responsibilities

• Manage day-to-day tasks for service delivery related to Co-Lo and PWR activities.
• Coordinate with various teams to ensure projects meet service levels.
• Mentor and coach team members to achieve KPIs.

Skills

Project Management

Stakeholder Engagement

Data Centre Operations

KPI Management

Health & Safety

Job description

Radius is seeking an experienced Data Centre Project Manager / Readiness Service Implementation Manager with extensive experience working within a Data Centre environment, whether from a Data Centre or MSP.

This role is responsible for the day-to-day management of functional tasks related to the successful and timely service delivery of Co-Lo and PWR activities. This includes managing the delivery of all work orders and footprint activities to meet customer expectations, adhering to SLA’s, and enhancing the overall customer experience by aligning with our Operational Excellence objectives for the upcoming year.

The focus is on setting high standards and managing contractors and suppliers to meet agreed KPI’s, adopting a best-in-class approach, and driving the organization towards a 5-star Data Centre status.

The role also involves working closely with the Service Installation Supervisor, providing mentoring and coaching to ensure that Specialist Services are delivered effectively, enabling the SDM CoLo Installations to meet KPI and RFS objectives.

Project Management:

Identifies and manages resources needed for planning, development, and delivery of services, primarily rack and cage installations, with secondary support to the PWR team. Engages with and influences senior stakeholders and project teams through change management processes, ensuring infrastructure management to provide agreed service levels and data integrity.

Requirement’s Definition and Management:

Plans and drives scoping, requirements definition, and prioritization of activities for large, complex initiatives within Service Delivery, primarily rack and cage, and secondarily supporting the power team. Gathers input from diverse stakeholders such as Sales, Engineering, Delivery, and Security for formal agreement on requirements.

Commercial Support:

• Collaborates with the Service Delivery Team and Supervisor to provide RFP and RFI responses from the Colo Installations Team to the Sales Admin team to support new business acquisition.

Service Acceptance:

Coordinates with Sales, Sales Planning, Admin, Engineering, DC Operations, and Project Management Office to ensure that sold products are deliverable and supportable going forward.

• Manages contractors and service providers.
• Possesses a solid understanding of Data Centre operations, including the elements that constitute a live production Data Centre hall.
• Has deep knowledge of shared/dedicated installations in a Data Centre environment.
• Holds expertise in at least two of the following disciplines: Electrical, Optical, Connectivity, Colocation (Server Cabinets and PDU), Health & Safety, Project Management, Raised Floor, Fire Alarm and Suppression Systems, Access Control.