Data Center Technician

CBRE; Sunderland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management firm in the United Kingdom is seeking a Data Center Technician to assist in delivering cost-effective services while maintaining critical systems. The ideal candidate will be responsible for preventative maintenance, troubleshooting, and ensuring compliance with health and safety standards. Strong mechanical and electrical skills, along with excellent customer service capabilities, are essential. This position involves a 12-hour shift pattern, requiring flexibility to work weekends and holidays.

Qualifications

• Good written and spoken English, Mathematics and IT skills required.
• Experience of critical environment facilities maintenance essential.
• Formal training in mechanical and electrical services maintenance required.

Responsibilities

• Assist the Data Centre Management Team in delivering services.
• Carry out planned preventative maintenance on infrastructure.
• Respond to Building Management System alarms and issues.

Skills

Mechanical maintenance

Electrical maintenance

Customer service

Health and safety compliance

Communication skills

Teamwork

Education

Good basic education

City & Guilds 236 parts 1 & 2 (or equivalent)

Tools

Building Management Systems (BMS)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Data Center Technician

Location: Sunderland, UK
Job Type: Full-time

Purpose of the Job

• Assist the Data Centre Management Team in delivering a customer‑focused, cost‑effective and efficient service.
• Carry out planned preventative maintenance, reactive works to building infrastructure/plant and equipment in accordance with agreed service levels and respond to and escalated site engineering emergencies.
• Undertake small installation works, project works, repairs to building fabric, and handyman duties to meet contractual and legal obligations.

Key Responsibilities

• Ensure routine maintenance is carried out on all building plant, equipment and systems to meet and exceed expectations and agreed service level agreements.
• Carry out fault diagnosis on mechanical and electrical equipment.
• Respond to Building Management System alarms, escalated as required.
• Issue and enforce appropriate controls within the Permit to Work systems.
• Follow ACOP’s applicable to the maintenance industry.
• Maintain suitable spares to support maintenance activity.
• Prepare Method Statements and Risk Assessments for all tasks to ensure safe working practices.
• Supervise engineering subcontractors and ensure they comply with contractual commitments and site operating processes.
• Develop good working relationships with all members of CBRE staff and client staff.
• Provide a safe & healthy working environment and comply with all Company policies and site requirements.
• Maintain a professional image of CBRE and deliver excellence in customer service.
• Commit to personal development and lifelong learning to maintain professional and technical skills.
• Accurately update logbooks, shift hand‑over and client reporting.
• Be flexible to work overtime to cover other engineers' holiday leave when required.
• Identify and report potential hazards.

Accountabilities

• Accountable to Engineering Services Manager and Site Supervisor.
• No directly reporting staff.
• No direct budgetary responsibility.
• Maintain appropriate stocks of spares and consumables and ensure secure storage and controlled issue.

Personal Specification

Education

A good basic education is essential, with good written and spoken English, Mathematics and IT skills.

Training

• Formal training in mechanical and electrical services maintenance.
• City & Guilds 236 parts 1 & 2 (or later) 17th Edition or equivalent qualification.
• Up‑to‑date skills on building management systems, ACOP’s, fire and environmental control, building control, and health and safety.
• Formal health and safety training (IOSH, etc.) and Safe Operation of High Voltage Equipment (S4).

Experience

• Experience of critical environment facilities maintenance (e.g., UPS systems, BMS operation, emergency standby generators, testing of electrical systems, dual‑fed systems).
• Comprehensive mechanical and electrical engineering experience, undertaking reactive and planned preventative maintenance.
• Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities.
• Appointed HV/AP, with the ability to create switching schedules.
• Prior experience working in data centres.
• Good verbal communication skills.
• Organised with good written English skills.
• Strong computer skills, with the ability to use Excel, Word, Outlook and log PPM’s, work reports and incidences on the client’s system.
• Willingness to learn and develop both technical knowledge and understanding of local organisational systems and processes.

Character

• Committed to the delivery of excellent customer service.
• Calm manner, able to work under pressure.
• Capable of making sound decisions when needed.
• Physically fit and able to carry tools and components by hand up to 20 kg.
• Able to ascend and descend vertical access equipment.
• Able to work at heights and on roofs.
• A team player, able to work with CBRE and client staff at all levels.

Circumstances

• Reliable to work a 4 on 4 off shift pattern (12‑hour day and night shifts) including weekends, Christmas and bank holidays.
• Must be able to work alone as well as in a team.
• Comfortable interacting with client management and handling reasonable requests directly from the client.
• Must be able to pass mandatory security clearance.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.