Data Analyst in Rogerstone

Yolk Recruitment; Newport; Hybrid; GBP 36,000 - 43,000; Full time

Job summary

A large, established organization in Newport is seeking an IT Service Data Analyst to support IT service delivery through data analysis across ITIL processes. The role involves collaborating with service managers and vendors, designing KPIs, and presenting complex data clearly. This position offers hybrid working, 25 days annual leave, and a flexible benefits scheme, including retirement savings and life insurance options.

Benefits

Hybrid working (50% in office / 50% working from home)

Flexible working opportunities

25 days annual leave plus bank holidays

Retirement Savings Plan with Aviva

Life Insurance linked to membership of the Retirement Savings Plan

"Choices" flexible benefit scheme

Access to Financial Wellbeing Programme

Enhanced pay for parental leave

Retail discounts and cashback scheme

Discretionary annual bonus up to 10%

Qualifications

• Proven experience in data analysis, ideally focused on IT service or operational data.
• Strong knowledge of IT service management processes including incident, problem, change, service request, capacity, and availability management.
• Advanced skills in tools such as Excel, Power BI, or similar analytics platforms.

Responsibilities

• Analyse and interpret data across ITIL processes to support IT service delivery.
• Work closely with service managers, partners, and vendors to track services effectively.
• Design KPIs and performance metrics to measure service delivery and vendor performance.

Skills

Data analysis

IT service management processes

Excel

Power BI

KPI design

Communication skills

Job description

IT Service Data Analyst - Newport / Hybrid - 42,856 + Excellent Benefits

Yolk Recruitment are working with a large, established organisation delivering critical services across the UK. They're known for their commitment to reliability, continuous improvement, and making well-informed decisions that have a real-world impact. This is an opportunity to join a collaborative IT Service team where data is genuinely valued and used to improve how services are delivered across the business.

This role would suit a detail-driven, analytical professional who enjoys working with complex service data, influencing decisions, and improving processes across IT service management.

This is what you'll be doing

You’ll play a key role in supporting IT service delivery by analysing and interpreting data across ITIL processes. Working closely with service managers, partners, and vendors, you’ll help ensure services are tracked effectively and continually improved. Your responsibilities will include:

What you'll bring

• Proven experience in data analysis, ideally focused on IT service or operational data.
• Strong knowledge of IT service management processes including incident, problem, change, service request, capacity, and availability management.
• Advanced skills in tools such as Excel, Power BI, or similar analytics platforms.
• Experience designing KPIs and performance metrics to measure service delivery and vendor performance.
• The ability to present complex data clearly to both technical and non-technical audiences.
• A continuous improvement mindset, with the confidence to challenge processes and suggest better ways of working.
• Strong communication skills and the ability to work effectively with stakeholders at all levels.

What you’ll get in return

• Hybrid working (50% in office / 50% working from home)
• Flexible working opportunities
• 25 days annual leave plus bank holidays
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Discretionary annual bonus up to 10%

Interested?

If this sounds like a role you'd enjoy and you feel you can make a real impact, please get in touch. We also offer a referral scheme for any candidates who are successfully placed.

For more information, contact Dan Newton at Yolk Recruitment.