Data Administrator

PFM Intelligence Group; Redditch; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading data solutions company is seeking a Data Administrator in Redditch. In this role, you will ensure that customer data is accurate and reliable while communicating effectively with the customers. Training will be provided to help you develop technical skills. Ideal candidates are highly organised, detail-focused, and enjoy problem-solving. The position offers a friendly team environment, private healthcare, pension schemes, and opportunities for progression. Hybrid working options are also available.

Benefits

Private healthcare and wellbeing budget

Company pension

Life insurance

Enhanced leave

Opportunities for progression

Free parking

Bonus scheme based on performance

Qualifications

• No technical background is needed — just a willingness to learn.

Responsibilities

• Checking, validating and updating customer data to ensure accuracy.
• Investigating data issues and supporting first-line fixes.
• Logging, managing and resolving tickets related to data or sensors.
• Communicating clearly with customers when information or clarifications are needed.
• Supporting sensor configuration, site set-ups, and data exports.
• Helping maintain internal data tools and dashboards.
• Working closely with colleagues across Operations and Customer Success.

Skills

Highly organised

Detail-focused

Customer communication

Quick learner

Problem-solving

Proactive

Job description

Vacancy: Data Administrator

Location: Redditch (hybrid options available)

Salary: £24,000 – £28,000 per year

Contract: Full-time, Permanent

About PFM Intelligence Group

PFM is a European leader in people-flow and retail‑intelligence technology. Our solutions help businesses understand how people move through physical spaces and transform this data into meaningful insight.

We’re looking for someone who loves keeping things organised, takes pride in accuracy, and communicates confidently with customers. If you’re a great administrator with a curious mind — and you’d like to grow your technical skills in a supportive team — this could be the perfect next step.

About the Role

As a Data Administrator, you’ll play a key part in ensuring our customers receive clean, accurate and reliable data. You don’t need prior technical experience — we’ll give you full training — but you must enjoy working with detail, solving problems, and speaking with customers in a friendly, professional way.

You’ll work closely with our Helpdesk, Customer Success team and engineers to keep customer data flowing smoothly and resolve issues quickly.

What You’ll Be Doing

• Checking, validating and updating customer data to ensure accuracy
• Investigating data issues and supporting first‑line fixes
• Logging, managing and resolving tickets related to data or sensors
• Communicating clearly with customers when information or clarifications are needed
• Supporting sensor configuration, site set‑ups, and data exports (training provided)
• Helping maintain internal data tools and dashboards
• Working closely with colleagues across Operations and Customer Success to keep things running effectively

What We’re Looking For

You’ll thrive in this role if you are:

• Highly organised with strong administrative skills
• Detail‑focused — spotting errors comes naturally to you
• Comfortable speaking to customers over phone and email
• A quick learner who enjoys understanding how things work
• Calm and methodical when solving problems
• Proactive in asking questions and taking ownership

No technical background is needed — just a willingness to learn.

Why Join PFM?

• Full training and development to build your technical skills
• Friendly, supportive team environment
• Private healthcare and wellbeing budget
• Company pension, life insurance and enhanced leave
• Opportunities for progression within our Operations and Data Management teams
• Free parking and hybrid working options
• Bonus scheme based on performance

Ready to Apply?

If you’re an organised professional with great attention to detail — and you want a role where you can grow your skills and make a real impact — we’d love to hear from you.

Apply now with your CV.