Darlington PCN Operations and Contracts Officer

NHS; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A health services organization in the UK is seeking a PCN Operations and Contracts Officer to provide operational support, contract administration, and project coordination. The role requires a proactive individual with extensive primary care knowledge, strong organizational skills, and the ability to work independently. Responsibilities include financial management, overseeing meetings and supervising staff. The ideal candidate should have excellent communication skills and be educated to degree level, with knowledge of SystmOne and XERO software, as well as a valid UK driving license.

Qualifications

• Educated to degree level or equivalent experience of working at a senior level within primary care.
• Has knowledge of the Network Contract Directed Enhanced Service - DES.
• Has experience in supervising/coaching individuals.

Responsibilities

• Facilitating smooth day-to-day running of PCN operations.
• Supporting financial management including XERO reconciliation.
• Planning and implementing new services, pilots, and projects.

Skills

Excellent communication skills

Experience in supervising individuals

Knowledge of primary care

Competent in minute-taking

Valid UK Driving License

Education

Degree level education or equivalent experience

Tools

SystmOne

XERO accountancy software

Job description

Darlington PCN Operations and Contracts Officer

As the PCN Operations and Contract Officer, you will support the PCN Business and Governance Manager in advancing the network's agenda through day-to-day operational support, contract administration, and project coordination. The remit of this role is dynamic and therefore requires a proactive, flexible individual with extensive primary care knowledge, strong organisational and communication skills, and the ability to work in a fast-paced environment.

Main duties of the job

Improving access and patient experience

Integrating care collaboratively at scale

Addressing health proactively and adopting a community focus

Expanding the primary care workforce

About us

Darlington Primary Care Network (PCN) comprises 11 General Practices with a combined population of approximately 115,000 patients. The purpose of Darlington PCN is to bring GP practices together with the wider health and care system, including acute and community providers, its GP Federation, and voluntary, community, and social enterprise (VCSE) organisations, to reach our vision in "redefining healthcare equality and transforming our community into a model of exceptional and accessible patient care for all".

Job responsibilities

Operational Support:

Facilitating the smooth day-to-day running of PCN operations, including:

Supervising the Business Support Administrator

Overseeing and monitoring the 12-month rolling PCN meeting calendar

Overseeing and monitoring of the PCN TeamNet page

Overseeing and monitoring the externally managed PCN Facebook page

Attendance at engagement events/other meetings when required

Supporting financial management (XERO reconciliation and updating monthly practice spreadsheets)

Contract Administration:

Attendance at and minute-taking of quarterly Subcontract Review Meetings

Attendance at and minute-taking of PCN Executive Board Meetings

Chasing/updating meeting action logs

Overseeing and monitoring of annual Subcontract renewals and PCN Agreements

Project Coordination:

Supporting the planning and implementation of new services, pilots, and projects

To ensure that digital and operational PCN transformation is embedded in, and aligned with national strategies

Health and Safety / Risk Management

The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality and Diversity

The post-holder must ensure all co-workers, stakeholders, patients, and visitors are treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion, etc.

The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the Data Protection Act.

The post holder should not divulge patient information unless sanctioned by the requirements of the role.

Communication and Working Relationships

The post-holder will establish and maintain effective communication pathways at all times with co-workers, stakeholders, patients, visitors, and other health care professionals.

Special Working Conditions

The post-holder is required to travel independently, including travel between practice sites, other provider organisations, and to attend meetings, etc.

Person Specification

Experience

• Valid UK Driving License
• Educated to Degree level or equivalent experience of working at a senior level within primary care
• Has knowledge of the Network Contract Directed Enhanced Service - DES
• Has experience in supervising/coaching individuals
• Is competent in minute-taking
• Has excellent communication skills (verbal and written)
• Has experience in using SystmOne
• A Management Qualification.
• Experience of working within or with a PCN
• Experience of using XERO accountancy software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.