Damp & Mould Lead

Triumph Consultants Ltd; England; Hybrid; GBP 100,000 - 125,000; Part time

Job summary

A housing consultancy is seeking a Damp & Mould Lead to manage damp and mould cases across housing stock, ensuring compliance with new legislation. Ideal for those with strong customer service skills and experience in managing complex cases. This temporary role offers a competitive pay rate of £16.23 per hour and a hybrid working model, providing flexibility to work from home or engage with local teams.

Benefits

Competitive hourly pay

Flexible working arrangements

Professional development opportunities

Qualifications

• Experience in damp and mould management or repairs case management.
• Ability to handle complex issues with empathy.
• Detail-oriented with skills to manage multiple priorities.

Responsibilities

• Manage damp and mould cases ensuring prompt resolution.
• Collaborate with residents and contractors for effective outcomes.
• Ensure compliance with Awaab's Law and safeguarding health.

Skills

Customer service skills

Case management

Damp and mould management

Knowledge of housing regulations

Problem-solving

Communication skills

Job description

Damp & Mould Lead

Reference: 000A 911C / 1

Salary: £16.23 per hour PAYE

Role length: 6 months

Job type: Temporary

Location: Pitsea

Postcode: SS13 3DU

Hours: 35 hours per week

Contract Type: Hybrid (1 day per week in Pitsea office + 1 day per week in nominated region)

The Role:

Our client is seeking a Damp & Mould Lead to join our busy and dynamic Repairs Team. You will be responsible for managing damp and mould cases across Peabody’s housing stock, ensuring compliance with new legislation such as Awaab’s Law. The role requires close collaboration with residents, contractors, and internal teams to ensure timely and effective resolution of cases, while maintaining a high standard of service delivery. You will also be accountable for case management, improving service delivery, and ensuring stakeholder satisfaction.

This is a customer-facing role, ideal for someone who is organised, adaptable, and customer-focused. You will need to manage multiple tasks and projects efficiently while adhering to policies, procedures, and new regulatory requirements.

Key Responsibilities:

• Manage damp and mould cases, including high-risk and escalated cases, ensuring prompt resolution within statutory timeframes.
• Collaborate with residents, repairs teams, and contractors to deliver effective outcomes.
• Ensure compliance with Awaab’s Law and other relevant regulations, safeguarding residents' health.
• Review repair histories and provide feedback for improvements in processes and service delivery.
• Lead investigations and resolve issues that may hinder case closure or customer satisfaction.
• Take ownership of medium and high-risk damp and mould cases, including Category 1 HHSRS issues.
• Attend contractor and regional offices as required, acting as an on-site point of contact.
• Work from our clients Pitsea office and your nominated region (North East London, North West London, South London, or North Counties) to engage with local teams and residents.

What the client is looking for:

• Experience in damp and mould management, repairs case management, or property services.
• Strong customer service skills with the ability to handle complex issues and difficult situations with empathy.
• A detail-oriented and organised individual who can manage multiple priorities simultaneously.
• Knowledge of housing regulations and compliance, particularly Awaab’s Law.
• Proven experience in problem-solving and managing escalated, high-risk cases.
• Excellent communication skills, both written and verbal.
• Team-oriented, collaborative approach with strong stakeholder engagement skills.
• Ability to work under pressure and meet deadlines in a fast-paced environment.

What the client offers:

• Competitive hourly pay rate of £16.23 per hour PAYE.
• Hybrid working model with flexibility to work from home or your nominated region.
• Opportunity to contribute to meaningful improvements in housing and repairs services.
• Collaborative work environment with a focus on continuous service enhancement.
• Professional development opportunities within a supportive team.

How to Apply:

Please submit your CV via the application link or email to apply for this position.

We will also add your details to our mail-out lists. Please note that you may receive details of roles outside of your immediate area, as many candidates are able to relocate temporarily for work. If these roles are of no interest to you, please disregard those emails, or let us know if you prefer to be removed from our mail-out lists.

If you do not hear from us within three working days, unfortunately, your application has not been shortlisted on this occasion. Thank you for your interest in working with us.